Summary
Overview
Work History
Education
Skills
Timeline
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Gabriel Greenwood

Brooklyn,NY

Summary

I am a hard-working, passionate individual who has extensive experience in customer service and barista work. work. I work well in a team, and I am eager to engage with customers, and create a fun environment to work in. I am a natural-born entertainer, but I am just as ready to work in the service industry in a bustling city.

Overview

6
6
years of professional experience

Work History

Pianist, Singer, Entertainer

Holland America Line
04.2022 - Current
  • Performed 18 shows a week in a piano duo, band, and stage show performances.
  • Performed all over the world for thousands of cruise guests of all ages.
  • Developed engaging material to entertain guests at events.
  • Created a memorable experience for concert attendees.
  • Performed repertoire from every decade, genre, style, and in several languages.
  • Interacted with audience members to create a fun atmosphere.
  • Adapted content based on age and demographic of the audience.
  • Interacted with guests and created a welcoming and fun environment.

Barista, Server

Urban Juicer
Nashville, TN
01.2022 - 04.2022
  • Worked in the front end serving juices and smoothies.
  • Greeted customers, took orders, and processed payments for juice drinks.
  • Operated commercial blenders and juicers to create smoothies and juices.
  • Performed daily cleaning duties such as washing dishes, wiping counters.
  • Memorized the menu to ensure the orders were correct.
  • Navigated the use of many different ingredients, such as fruits and vegetables.
  • Brewed and served coffee and tea with preferred add-ins.
  • Oversaw inventory in buffet and reported replacement needs to kitchen management.

Server, Team Leader, Shift Leader, Baker

The Baked Bear
Nashville, TN
09.2021 - 01.2022
  • In charge of all staff operations, and led a team through active 4-hour shifts.
  • Used company recipes to bake cookies before and during each store shift, making enough batches to fulfill customer orders.
  • Worked on memorizing all cookie, brownie, and ice cream flavors to ensure customers' orders were correct.
  • Assisted in scheduling and distributing tip money to all workers at the end of the night.
  • Kept up with the busy pace of downtown Nashville to deal with late-night rushes and delivery app orders.
  • Monitored dining room for cleanliness and proper set-up at all times.
  • Assisted in training new servers.
  • Followed health safety guidelines when preparing and serving food products.
  • Provided excellent customer service to ensure satisfaction.

In-Store Shopper, Delivery Driver

Instacart
Nashville, TN
06.2020 - 09.2021
  • Worked with my car and the Instacart app to complete orders accurately and quickly.
  • Ensured the accuracy of orders by double-checking the contents before bagging each item.
  • Suggested substitutions if the item isn't available in the store.
  • Monitored expiration dates on items to guarantee freshness for customers.
  • Followed Covid protocols to ensure the items were delivered safely.

Front-End Associate/Cashier Team Lead/Customer Service Representative

Kroger
Nashville, TN
02.2019 - 12.2019
  • I worked in several capacities and handled many responsibilities at once.
  • Showed great communication skills and memorization to help customers.
  • I learned the layout of the store and helped customers find what they needed.
  • Promoted to the customer service desk to help with extra responsibilities such as time sheets, handling money from the tills at the end of the day, bringing them to the vault, lottery tickets, clerical questions, phone calls, etc.
  • I worked with a diverse team at many times of the day.
  • Maintained cleanliness of the checkout area by sweeping floors, emptying trash cans.

Education

B.M. (Bachelor of Music) - Commercial Music

Belmont University
Nashville, TN
05-2020

High School Diploma -

Princeton High School
Princeton, NJ
06-2016

Skills

  • Great memorization skills
  • Fast on my feet
  • Time management
  • Team leadership
  • Problem solving
  • Effective communication
  • Sales expertise
  • Team player

Timeline

Pianist, Singer, Entertainer

Holland America Line
04.2022 - Current

Barista, Server

Urban Juicer
01.2022 - 04.2022

Server, Team Leader, Shift Leader, Baker

The Baked Bear
09.2021 - 01.2022

In-Store Shopper, Delivery Driver

Instacart
06.2020 - 09.2021

Front-End Associate/Cashier Team Lead/Customer Service Representative

Kroger
02.2019 - 12.2019

B.M. (Bachelor of Music) - Commercial Music

Belmont University

High School Diploma -

Princeton High School

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Gabriel Greenwood