Lydia Flanagan
Virginia Beach,VA
Summary
Dynamic and detail-oriented professional with exceptional customer service skills, honed at Berkshire Country Club. Proven ability to enhance guest experiences through strong communication and quick learning. Adept at managing high-pressure situations while maintaining a focus on quality and attention to detail, ensuring memorable dining experiences for all patrons.
Overview
6
6
years of professional experience
Work History
Fine Dining Server/Pool Server
Berkshire Country Club
Reading, PA
06.2021 - 12.2024
- Enhanced members dinner experiences by taking the time to remember them by name, their specific orders, requests and current events in their life
- Provided great customer service under high pressure especially during large golf outings that could have up to 400 people plus their guests
- Bar-backing and bartending experience
- Maintained knowledge on wines and wine pairings while also opening luxury bottles at table
- Cooperated with kitchen staff to ensure plates came out properly
- Had high attention to detail for allergies and certain requests
- Attended to guests outside by pool in summer conditions
- Trained new employees
Hostess/food Runner/busser
Mimmo’s
Reading, PA
06.2020 - 06.2021
- Welcomed guests promptly with smile
- Worked hard to make sure guests had the shortest wait time possible
- Managed online reservation and seating system named open table
- Collaborated with servers to inform them on a new table, and to make sure they were handling other tables well
- Helped servers with getting drinks and pre-bussing
- Handled phone calls
- Quickly cleaned tables for the next guest to be seated
- Helped bartenders polish glasses and refill ice
- Used earpieces to communicate with one another
- Ran food from kitchen to tables
- Trained new hosts
- Kept busy on slow days with deep cleaning or organizing while also keeping a presence at hostess stand
Ice Scooper
Rita’s Ice
Reading, PA
03.2019 - 09.2019
- Greeted customers with a smile and assisted on menu selections
- Maintained a clean working environment
- Restocked regularly, including outside
- Worked efficiently under high pressure on busy hot summer days
- Worked well with other employees to ensure a fun but hard working environment
- Handled cash payments
- Payed attention to detail to make sure all products were consistently portioned
- Handled unhappy customers with a smile and tried providing a solution
- Handled impressive closing and opening procedures
Education
High School Diploma -
Governor Mifflin
Shillington, PA2020
Skills
- Exceptional customer service
- POS system operation
- Very detail oriented
- Strong communication skills
- Quick learner
- Great memorization skills
Timeline
Fine Dining Server/Pool Server
Berkshire Country Club
06.2021 - 12.2024
Hostess/food Runner/busser
Mimmo’s
06.2020 - 06.2021
Ice Scooper
Rita’s Ice
03.2019 - 09.2019
High School Diploma -
Governor Mifflin