Jaden Wilson
Charlotte,NC
Summary
Talented Server bringing skills in order management, payment processing and upselling. Staying current on menu items and consistently offering targeted recommendations to meet individual customer needs. Knowledgeable about handling special dietary requirements and general food safety standards.
Versatile Fine Dining Server adaptable to changing menu items, guest preferences and restaurant standards. Easily steps into any foodservice role with ease.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Server/Fine Dining Server
Cedarwood Country Club
07.2024 - Current
- Fine Dining Service
- Food and Wine Pairing
- Event and Banquet Service
- Bussed and reset tables to keep dining room and work areas clean.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Cultivated warm relationships with regular customers.
- Provided exceptional dining service to club members and guests in a high-end, fast-paced environment.
- Maintained a thorough knowledge of menu items, including daily specials, and provided detailed descriptions to guests.
- Managed multiple tables simultaneously, ensuring timely delivery of food and beverages and addressing any special requests or dietary restrictions.
- Collaborated with kitchen and bar staff to coordinate orders and ensure accuracy and quality of dishes served.
- Addressed and resolved guest concerns and complaints promptly and professionally to ensure a positive dining experience.
- Assisted with event setup and breakdown for private functions, banquets, and club events.
- Processed payments and handled transactions accurately, including cash, credit card, and member account charges.
- Delivered high-quality service to guests in a fine dining environment, ensuring a luxurious and memorable dining experience.
Server/Bartender
Cheesecake Factory
06.2022 - 05.2024
- Greet and serve customers in a high-volume, upscale restaurant
- Take and deliver accurate food and drink orders, ensuring customer satisfaction
- Mix and serve drinks according to standard recipes and customer requests
- Handle cash, credit card transactions, and balance the register
- Maintain cleanliness and organization of the bar and dining areas
- Train new staff on restaurant procedures and service standards.
Server
California Pizza
04.2021 - 05.2022
- Provided excellent customer service in a busy seaside restaurant
- Assisted in opening and closing duties, including setting up and breaking down dining areas
- Handled customer inquiries, complaints, and special requests professionally
- Ensured compliance with health and safety regulations
- Promoted daily specials and upsold menu items, increasing overall sales.
Education
Marketing - Marketing
Full Sail University
Winter Park, FL01.2021
High School Diploma -
West Mecklenburg High School
Charlotte, North Carolina06.2019
Skills
- Exceptional customer service
- Mixology and drink preparation
- Cash handling and POS systems
- Food safety and hygiene
- Multitasking in high-pressure environments
- Strong communication and teamwork
- Table Setting
- Safe Food Handling
- Daily specials memorization
- Guest Engagement
- Supply Restocking
- Order delivery practices
- Beverage Preparation
- Wine Pairings
- Order Accuracy
- Banquet Coordination
Certification
- ServSafe Food Handler Certification
- TIPS Alcohol Certification
- Bartending School Certificate
Additional Information
Flexible schedule, available nights and weekends
Timeline
Server/Fine Dining Server
Cedarwood Country Club
07.2024 - Current
Server/Bartender
Cheesecake Factory
06.2022 - 05.2024
Server
California Pizza
04.2021 - 05.2022
Marketing - Marketing
Full Sail University
High School Diploma -
West Mecklenburg High School
- ServSafe Food Handler Certification
- TIPS Alcohol Certification
- Bartending School Certificate
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