Gabriel Guzman
Ontario,CA
Summary
I am a Driven professional with a track record of enhancing customer satisfaction and sales at Home Depot through exceptional service and efficient multitasking. I’ve excelled in roles requiring attention to detail and problem-solving, significantly improving service speed and cleanliness at Anaheim Hills Golf Course. I have worked hard to improve the work flow in such a competitive entertainment industry such as the banquet hall that we have at the golf course. I am skilled in customer service and inventory management as well as fostering trust and cultivating professionalism within relationships for customers.
Overview
5
5
years of professional experience
Work History
Barback
Anaheim Hills Golf Course
07.2022 - Current
- Assisted bartenders with drink preparation tasks, resulting in faster service for patrons.
- Maintained cleanliness of all bar areas according to health department standards through diligent sanitation practices.
- Restocked ice, condiments, and snacks.
- Assisted with inventory management, ensuring proper stock levels of liquor, beer, wine, garnishes, and other bar supplies.
- Collecting glassware and cleaning up the bar area
- Replacing beer kegs and liquor bottles
- Refilling ice bins
Sales Associate
Home Depot
04.2019 - 06.2022
- Ensure high levels of customer satisfaction through excellent sales service
- Assess customers needs and provide assistance and information on product features
- Welcome customers to the store and answer their queries
- Follow and achieve department’s sales goals on a monthly, quarterly and yearly basis
- “Go the extra mile” to drive sales
- Maintain in-stock and presentable condition assigned areas
- Actively seek out customers in store
- Remain knowledgeable on products offered and discuss available options
- Process POS (point of sale) purchases
- Cross sell products
- Handle returns of merchandise
- Team up with co-workers to ensure proper customer service
- Build productive trust relationships with customers
- Comply with inventory control procedures
- Suggest ways to improve sales (e.g. planning marketing activities, changing the store’s design
Education
Diploma -
Arnold O. Beckman High School
Tustin, CASkills
- Efficient multitasking
- Cleaning and sanitation
- Cleanliness Maintenance
- Social Skills Efficiency
- Attention to Detail
- Time Management
- Customer Service
- Problem-Solving
- Safe Food Handling
- Service Bar Restocking
- Guest service
- Decision-Making
- Conflict Resolution
Timeline
Barback
Anaheim Hills Golf Course
07.2022 - Current
Sales Associate
Home Depot
04.2019 - 06.2022
Diploma -
Arnold O. Beckman High School
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