Gabriel Humphrey
Indianapolis,IN
Summary
Talented Lead Customer Service Representative polished in balancing customer needs and company demands. Committed to building loyalty and long-term relationships with customers and achieving individual financial goals. Expertly coordinates customer service teams and coordinates programs to enhance productivity. Self-motivated Lead Customer Service Representative recognized for multitasking numerous requests to handle direct and escalated customer requirements. Excellent research, communication and problem-solving abilities. Driven to boost productivity with top-notch analytical and management abilities.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Lead Customer Service Representative
The National Bank of Indianapolis
Indianapolis, IN
11.2022 - Current
- Assisted in resolving escalated customer complaints.
- Monitored team performance and provided feedback for improvement.
- Maintained up-to-date knowledge of company products and services.
- Identified opportunities to enhance customer satisfaction levels through process improvements.
- Tracked customer issues and worked closely with relevant teams to resolve them quickly.
Grounds Crew Lead
IUPUI
Indianapolis, IN
06.2018 - 08.2022
- Led on- and off-site teams across multiple zones.
- Responsible for keeping grounds tidy and presentable.
- Responded to various supervisor needs.
Education
Some College (No Degree) - Accounting
IU Southeast
New Albany, INSkills
- Problem-Solving
- Account Management
- Customer Service
- Customer Complaint Resolution
- Willingness to Lead
- Fast Learner
Certification
- Notary Public
- Microsoft Excel Associate
- Dean's list (2024 most recent)
References
- Nicole Buchan
Former manager
Contact: (317) 598-2685
- Aidan Brennan
Former manager
Contact: (317) 517-4395
Aspirations
- I am working towards and getting close to obtaining my Bachelor's of Science in Accounting. I plan on continuing my education, and my next educational journey will be determined by my next career opportunity. I want an opportunity with an organization that allows for growth, advancement, and achievement. There I will become a valuable asset, and I will surpass expectation.
Timeline
Lead Customer Service Representative
The National Bank of Indianapolis
11.2022 - Current
Grounds Crew Lead
IUPUI
06.2018 - 08.2022
Some College (No Degree) - Accounting
IU Southeast
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