GABRIEL JACOBS-HURTUBISE
Minneapolis
Summary
Seasoned Account Manager with a proven track record of managing multi-million-dollar portfolios, including prestigious Fortune 500 clients such as 3M, Stryker, Medtronic, and Johnson & Johnson. Recognized for driving exceptional customer satisfaction and retention through effective relationship building and tailored solutions. Valued for strong collaboration skills and adaptability to evolving client needs, complemented by expertise in strategic account management and innovative problem-solving. Committed to delivering results that align with organizational goals while fostering long-term partnerships.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Senior Customer Account Manager
Cretex Companies (QTS)
Bloomington, MN
01.2019 - Current
- Cultivated and directed strategic partnerships with high-volume Fortune 500 clients, driving a 30% sales growth in 2025.
- Analyzed market trends and managed sales forecasts to maintain product availability, supporting monthly revenue goals surpassing $1 million.
- Assemble customer purchase orders for the Cretex manufacturing process, leading to $650k+ revenue per month.
- Developed a customized solution for unique client needs, enhancing their satisfaction with our products and services, leading to $255k of new business in Q1 2026.
- Managed five strategic accounts while maintaining strong attention to detail, ensuring accuracy and consistency in all transactions.
- Executed comprehensive tracking and management of monthly purchase orders exceeding 75 to support seamless product delivery operations.
- Directed cross-functional teams of 10+ members to formulate strategic initiatives enhancing customer experience.
- Investigated and analyzed complaints, delivering appropriate solutions and alternatives while ensuring timely follow-up for resolution.
- Partnered with business leaders to deliver services that support company objectives and consistent with corporate values.
- Designed and implemented a quality assurance process for contract reviews, maintaining ISO 13485 certification for strategic client during audits.
Customer Service Specialist
HealthPartners
Bloomington, MN
06.2014 - 10.2018
- Implemented and optimized wellness program offerings tailored to meet the needs of Fortune 500 companies, including 3M and Johnson & Johnson.
- Analyzed and refined operational workflows, resulting in successful attainment of 90% completion rate from participants.
- Delivered comprehensive training on standard operating procedures to empower 20+ HealthPartners employees in effectively supporting over 60,000 3M employees.
- Facilitated interdepartmental cooperation by collaborating closely with sales, marketing, product development teams, enriching end-to-end customer experience.
- Played an integral role in several organizational initiatives including product launches, special events or promotions which required seamless coordination between all departments.
- Streamlined service processes for improved efficiency and response times.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Developed comprehensive training programs for new hires, resulting in faster onboarding and higher productivity.
Education
B.A. - Communications
Augsburg University
Minneapolis, MN01-2014
Skills
- Performance tracking
- Revenue generation
- Sales forecasting
- CRM proficiency
- Time management abilities
- Exceptional interpersonal communication
- Client relationship building
- Account servicing
- Cross-selling
- Problem-solving abilities
- Continuous improvement
Certification
PMP - Project Management Professional
WEBSITES, PORTFOLIOS, PROFILES
https://www.linkedin.com/in/gabe-jacobs-hurtubise-84153897/
Timeline
Senior Customer Account Manager
Cretex Companies (QTS)
01.2019 - Current
Customer Service Specialist
HealthPartners
06.2014 - 10.2018
B.A. - Communications
Augsburg University