Karen White
Grovetown,GA
Summary
Experienced Payroll Specialist and Customer Account Manager with a proven ability to build strong customer loyalty and retention. Excels in fast-paced environments, leveraging exceptional analytical skills.
Overview
33
33
years of professional experience
Work History
Senior Customer Account Manager
Paychex, Inc.
06.2022 - Current
- Manage high-profile, multi product clients, maintaining strong relationships and delivering superior service levels.
- Manage clients multi state tax database to insure tax filing accuracy and research tax notices
- Offer full cycle payroll support to include Time & Attendance
- Develop and maintain earnings and deduction codes
- Collaborate with client to create multi level labor levels to accommodate their General Ledger
- Researched complex tax issues utilizing online resources and professional tax software.
- Coordinate QTR and YE processing with clients to insure all relevant tax information is input according to deadline
Payroll Specialist II
ADP
07.2017 - 06.2022
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Leveraged CRM tools to maintain accurate records of client interactions and transactions.
- Maintain client's Deduction and Earning codes
- Successfully completed full-cycle payroll processing while adhering to strict deadlines consistently.
- Collaborate with clients for QTR and Year End to insure that all relevant information is included for W2 processing
- Maintained client tax entities for multi state payrolls
- Service clients regarding time and attendance management
Payroll Administrator
Club Car LLC
05.1992 - 07.2017
- Ensured accurate payroll processing for over 2000 employees by overseeing timekeeping records and managing deductions.
- Supported cross-functional teams in achieving their goals by providing timely and accurate financial data.
- Collaborated closely with HR department to maintain employee records, ensuring accurate deductions, withholdings, and benefit calculations.
- Assisted auditors during annual audits, providing necessary documentation and addressing inquiries promptly.
- Supported month-end closing process by preparing journal entries, account reconciliations, and variance analysis reports.
Education
Bachelor of Science - Business Management
GEORGIA MILITARY COLLEGE
Martinez, GA03.2022
Skills
- Customer service excellence
- Product and service solutions
- [Salesforce] CRM system proficiency
- Payroll Integration
- [RUN-ADP, PayFlex, Oracle, People Soft, Kronos] Payroll software proficiency
- Year-end activities
- Multi-state payroll
- GL and journal entries
- Payroll administration experience
- Month-end closing
- Reporting Analytics
- Interface integration for 3rd party vendors
- Payroll Metrics Tracking
- Payroll operations
- Payroll System Troubleshooting
Timeline
Senior Customer Account Manager
Paychex, Inc.
06.2022 - Current
Payroll Specialist II
ADP
07.2017 - 06.2022
Payroll Administrator
Club Car LLC
05.1992 - 07.2017
Bachelor of Science - Business Management
GEORGIA MILITARY COLLEGE
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