Ivery Barnett

• Resolved customer complaints while prioritizing customer satisfaction and loyalty.
• Managed a team of 4 customer service representatives and 2 Order Entry Coordinators, fostering a positive work environment focused on teamwork and collaboration.
• Managed complex customer issues effectively, navigating multiple internal resources to identify and implement the best possible solutions.
• Reduced customer complaints, proactively addressing issues and implementing effective solutions.
• Increased team productivity by providing ongoing training and support to CAMs and OECs.
• Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
• Analyzed customer feedback data to identify trends and areas for improvement, driving continuous enhancement of services provided.
• Pioneered employee onboarding program to expedite onboarding process for new hires.

Responded to customer needs through competent customer service and prompt problem-solving.

• Coordinated order processing, shipping, and delivery schedules to ensure timely delivery of products to customers.
• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Coordinated logistics for customer orders.
• Handled escalated customer issues with empathy and patience, working closely with management to reach satisfactory resolutions.
• Mentored junior team members, fostering a positive work environment and boosting overall team performance.
• Leveraged strong product knowledge to educate customers about available options and assist them in making informed purchasing decisions.
• Explained charges, fees, terms of sales, and service agreements.
• Assisted in the development of training materials for new hires, streamlining onboarding processes and reducing time-to-productivity ratios.
• Enhanced customer satisfaction by addressing and resolving complaints in a timely manner.
• Took ownership of customer issues and followed problems through to resolution.

• Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
• Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
• Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
• Established clear performance expectations for staff members which led to increased accountability.
• Evaluated employee performance fairly and accurately, rewarding hard work while addressing areas needing improvement.
• Implemented cross-training initiatives for employees, increasing overall departmental knowledge and versatility.
• Provided ongoing staff development opportunities through training programs, workshops, and regular feedback sessions.
• Fostered culture of continuous improvement, leading to notable enhancements in staff performance and morale.