Gabriel Janosi
Vernon,CT
Summary
Accomplished technology support professional, valued for resolving operational and technical challenges for facilities and manufacturing across multiple production areas and departments. Ability to provide technical support, advice, and assistance to management, engineering, and production.
Overview
38
38
years of professional experience
Work History
Staff Technician, Facilities
Goodrich-Collins Aerospace
Cheshire, USA
09.2019 - Current
- Technician responsible for the upkeep, support, and troubleshooting of production equipment related to product testing and mechanical processing.
- Manage the consumables program.
- Learned proprietary applications (SAP, Hexagon, Work Order System).
- Department representative for facilities, shipping, receiving, calibration, engineering lab, and vendor support.
- Process Improvement (Six Sigma, Core, and Ace).
- Develop preventive maintenance programs.
- I helped my supervisor with facility operations and filled in for him when he was out.
- Participate in operations tier-level management meetings.
- Ensure compliance with all company safety, EH&S, and policy procedures.
- Complete computer-based tracking and computer-generated reports for daily workflow.
Technology Service Tech II
RICOH USA
Rocky Hill, USA
10.1987 - 12.2018
- Managed territory of highly complex office products and integrated systems.
- Maintained compliance with company standards to ensure efficient operation of machines, systems and data security.
- Analyzed system requirements to efficiently isolate and resolve a wide array of technical issues.
- Quickly learned and master proprietary applications.
- Demonstrated outstanding customer services skills, consistently receiving high ratings on client satisfaction surveys.
- Won a Tech Olympics trip to Los Vegas, in a competition with other technicians in North America, for technical proficiency.
- Consistently met budget goals for parts and supplies usage.
- Minimal oversite in the day to day management of my territory.
- Streamlined repair processes to ensure minimal downtime and to provide outstanding customer service resulting in a downtime average reduction of 17%.
- Achieved annual productivity bonus consistently.
Education
A.A. - Electrical Engineering Technology
Hartford State Technical College
Hartford, CTSkills
- Customer care
- Equipment maintenance
- Team collaboration
- Service scheduling
- Process improvement
- Preventive maintenance
- Safety compliance
- Computer proficiency
- Technical reading comprehension
- Computer-based tracking
- Performance improvement
- Inventory management
- Problem solving
- Electrical systems
- Component replacement
- Project management
Timeline
Staff Technician, Facilities
Goodrich-Collins Aerospace
09.2019 - Current
Technology Service Tech II
RICOH USA
10.1987 - 12.2018
A.A. - Electrical Engineering Technology
Hartford State Technical College