Gabriel Jimenez

VoIP/PBX Phone Systems: Toshiba/IPedge

• Managing the phone server, implementing new phones, and working with support to resolve system failures.

Access Control System: Dormakaba

• Provided staff and resident access, maintenance for door hardware, and configured access schedules.

Nurse Call System: Arial Call System

• Managed server-side resources and client-side applications.

Wander Prevention System: Wander Guard Blue

• Implemented system updates to door controllers, and fortified security practices by increasing trigger ranges and alarm notifications for potential elopements.

Nurse Charting System: Netsmart MyUnity

• Applied solutions as a Client-side administrator - providing user set-ups, user modifications/password resets in the AD Manager, and working with support to resolve system failures.

Network Management

• Worked with HP Aruba switches, Ruckus Zone Director, and SonicWall to troubleshoot and implement solutions to network related issues.
• Managed users in a on-premise Windows Active Directory and in Azure Active Directory.

Customer Support

• Troubleshot hardware issues and worked with service providers to facilitate repairs for end users.
• Assisted customers with various types of technical issues via email, live chat and telephone.