Gabriel Lagos
Kissimmee,FL
Try not to become a man of success. Rather become a man of value.
Albert Einstein
Summary
- Approached each day and unique challenges with enthusiasm, patience and humor.
- Positive and upbeat Activities Associate passionate about helping guests creating experiences on the resort.
- Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
- Experienced Activities Associate fluent in English and Spanish language.
- Professional employee dedicated to providing excellent service to current owners and new resort guests.
- Comfortable working in fast-paced environment attending to customer service needs including incoming calls, issue resolution and customer satisfaction.
Overview
3
3
years of professional experience
Work History
Activities Associate
Wyndham Destinations
11.2021 - Current
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Promoted exceptional quality of life for guests by innovating, organizing and conducting entertaining and stimulating activities.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered guest telephone calls promptly to avoid on-hold wait times.
- Identified and responded to guests requests and concerns through email, face to face interactions and phone for both English and Spanish-speaking guests.
- Engaged guest through events, small groups and personal attention.
- Communicated with management when customer issues escalated and worked to find resolutions.
- Planned, coordinated and implemented activities to address needs of participants with varying abilities.
- Provided clear instruction to activity and program participants to deliver fun and safety.
- Scheduled movies, entertainment and other special events.
- Supervised activities to address behavioral issues and promote fun, safety and inclusivity.
- Ordered and maintained all recreational equipment.
- Factored-in abilities, needs and interests of participants in development of events and programs.
- Coordinated and led activities, events and experience for both small and large groups.
- Trained associates on conducting events, activities and following safety procedures.
Painter/Laborer
KHS&S CONTRACTORS
Gulf Shores, AL
2020.01 - 2021.07
- Painted surfaces using brushes, spray guns and paint rollers.
- Operated power sprayers and hand tools to prepare and paint large areas.
- Protected surfaces from damage and spills by using drop cloths prior to and during painting.
- Applied putty, wood filler, spackling and caulks to prep uneven surfaces and fill in holes.
- Painted indoor areas such as hallways, bathrooms and lobbies.
- Worked holidays and weekends depending on shifting needs of project.
- Repaired wall holes and scrapes.
- Prepared trim, walls and ceilings for painting by cleaning, smoothing and priming.
- Primed and sealed surfaces to best support paint coats.
Education
High School Diploma -
07.2019
Skills
- Customer and Service-Oriented
- Customer Engagement
- Computer Proficiency
- Critical Thinking
- Friendly, Positive Attitude
- Work and Task Assignment
- Calm and Professional Under Pressure
- Microsoft Office
- Spanish Interpreting
Accomplishments
- Earned Essential Worker Spotlight by completing and providing excellent customer service with accuracy and efficiency.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Conflict Resolution - Responsible for handling guest and owners inquiries, accurately providing information to ensure resolution of service complaints and customer satisfaction.
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Activities Associate - Wyndham Destinations
11.2021 - Current
Painter/Laborer - KHS&S CONTRACTORS
2020.01 - 2021.07
U.E.P San Antonio - High School Diploma,
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