Steven & Yvonne Harvey
Box Elder,SD
Overview
6
6
years of professional experience
Work History
Activities Associate
Leavenworth / Pine Village KOA
04.2023 - Current
- Engaged guests during events, planned activities, and giving personal attention..
- Helped management with planning activities.
- Assisted on campground with other tasks and assignments. (cleaning campsites, painting escorting guest to sites.
Camp Host
Mesa / Apache Junction KOA
11.2022 - 04.2023
- Built and established positive relationships with patrons, team members and supervisors.
- Monitored guests and enforced rules, maintaining safety for visitors and staff.
- Maximized customer service and satisfaction by providing directions to visitors regarding requested locations, events and landmarks.
- Delivered information and details of interest about facility to visitors.
- Yvonne worked in office using K2 to take reservations, check in and out guests,
Camp Host
Avila / Pismo Beach KOA
04.2022 - 10.2022
- Built and established positive relationships with patrons, team members and supervisors.
- Monitored guests and enforced rules, maintaining safety for visitors and staff.
- Maximized customer service and satisfaction by providing directions to visitors regarding requested locations, events and landmarks.
- Delivered information and details of interest about facility to visitors.
- Used K2 to take reservations, check in and out guests.
- Merchandised store and rang sales in store,
Camp Host
Travelers Rest / North Greenville KOA
10.2021 - 04.2022
- Built and established positive relationships with patrons, team members and supervisors.
- Monitored guests and enforced rules, maintaining safety for visitors and staff.
- Maximized customer service and satisfaction by providing directions to visitors regarding requested locations, events and landmarks.
- Cleaned restrooms daily, Pick up trash from sites, Dispense propane.
- Used K2 for reservations, ect.
Camp Host
Fancy Gap / Blue Ridge Parkway KOA
04.2021 - 10.2021
Camp Host
Cedar City KOA
08.2020 - 03.2021
Camp Host, Restaurant Supervisor
Denver East / Strasburg KOA
09.2017 - 03.2020
- Boosted customer satisfaction and service delivery to strengthen customer loyalty.
- Supervised staff to confirm that all food and beverage orders were promptly and accurately prepared.
- Coordinated team members with focus on productivity, efficiency and enhancing customer experience.
- Coordinated with kitchen employees and front of house personnel to consistently drive smooth operations.
- Identified and addressed customer complaints to promote satisfaction and loyalty.
- Developed and implemented standard operating procedures to maintain smooth operations.
- Trained new hires in food handling and safety protocols to boost knowledge and performance.
Camp Host
Glenwood Springs West KOA
04.2017 - 09.2017
Caretaker
Carbondale / Crystal River KOA
02.2017 - 04.2017
- Kept campground from unwanted visitors.
- Helped with remodeling of cabins.
- Helped with campground improvements.
Education
High School Grads With Some Collage
Skills
- Very good customer service in any endeavor we undertake
- Flexible and willing to help where needed in campground
- Steven has been in the restaurant industry and did HVAC service work
- Yvonne was a preschool teacher
Timeline
Activities Associate
Leavenworth / Pine Village KOA
04.2023 - Current
Camp Host
Mesa / Apache Junction KOA
11.2022 - 04.2023
Camp Host
Avila / Pismo Beach KOA
04.2022 - 10.2022
Camp Host
Travelers Rest / North Greenville KOA
10.2021 - 04.2022
Camp Host
Fancy Gap / Blue Ridge Parkway KOA
04.2021 - 10.2021
Camp Host
Cedar City KOA
08.2020 - 03.2021
Camp Host, Restaurant Supervisor
Denver East / Strasburg KOA
09.2017 - 03.2020
Camp Host
Glenwood Springs West KOA
04.2017 - 09.2017
Caretaker
Carbondale / Crystal River KOA
02.2017 - 04.2017
High School Grads With Some Collage