Summary
Overview
Work History
Education
Skills
Timeline
Generic

Gabriel Luis Pozo Castro

Kissimmee,FL

Summary

A Charismatic , enthusiastic , extremely perspicacious, and well disciplined Customer Service Specialist , who is Licensed to Sell Property and Casualty in the State of Florida. He's honed his craft for 7+ years, uses empathy and understanding to truly connect with patrons. He is self motivated and loves working on hard to reach goals, specializing in sales , most kinds of computer software , as well as written and verbal communication.

Overview

12
12
years of professional experience

Work History

Lyft Rideshare Services
01.2023 - Current
  • Drive Guests to desired destination in a safe manner while obeying all traffic rules and regulations
  • Stimulate guests with interesting conversations while offering suggestions to enhance their experience while visiting the state

Foreign Exchange Market Analyst/ Investor
01.2019 - 01.2022
  • Analyzed weekly chart data while looking at market conditions via intraday charts for best investment opportunities
  • Worked together with a group of traders in pursuit of reaching weekly, monthly and yearly targets.
  • Took Calculated risk based on chart data monetary policy, politics, and economic conditions

Allied Universal - Security Professional(Events/Airport/HBO)
01.2017 - 01.2018
  • Controlled traffic flow in and out of airport terminals.
  • Provided information to supervisors, co-workers via phone, in written form, email, or in person.
  • Wrote daily activity and incident reports
  • Provided the ultimate experience of comfort to the company's guests and tenants while enforcing safety regulations, preventing overcrowding, and stopping unauthorized persons from entering.
  • Helped guest’s navigate their way to their designations while attending the elevator.
  • Operated and controlled electronic data processing equipment by means of a peripheral console device and landline communications.
  • Followed Special event protocols

AMC / Usher, Lobby Attendant, Ticket Taker, Stock
01.2013 - 01.2016
  • Maintained great customer interactions even when de escalation was necessary while marketing memberships to customers to make sales as well as leading teams in sales competitions
  • Up kept any area tasked in while giving any necessary information to customers(via email, phone, and in person) as well as maintaining theater safe and secure.
  • Kept records and logs for ticketing at each designated station and giving reports to management.
  • Took account and responsibility for checking stocking and restocking inventory

Education

220 Property And Casualty Certification
Florida
01-2025

Computer Science - Computer Science

Borough of Manhattan Community College
01.2023

Comprehensive course - undefined

Top Forex Targets and Get me Trading
01.2020

High school - undefined

01.2017

Skills

  • Ability to read, write, and understand English comprehensively and grammatically correct
  • Excellent in Math and well versed in nearly all internet communications software
  • Outstanding at marketing, selling ideas, and adept at the art of persuasion
  • Working together with a team to reach collaborative goals
  • Micromanaging risk and evaluating market share
  • Constantly adapting to new information
  • Self Starter

Timeline

Lyft Rideshare Services
01.2023 - Current

Foreign Exchange Market Analyst/ Investor
01.2019 - 01.2022

Allied Universal - Security Professional(Events/Airport/HBO)
01.2017 - 01.2018

AMC / Usher, Lobby Attendant, Ticket Taker, Stock
01.2013 - 01.2016

Comprehensive course - undefined

Top Forex Targets and Get me Trading

High school - undefined

220 Property And Casualty Certification

Computer Science - Computer Science

Borough of Manhattan Community College

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