Gabriel Macedo-Luna
Vero Beach
Summary
Dynamic operations manager with extensive experience in logistics coordination and compliance management. Proven track record of implementing process improvements to enhance service efficiency and reliability while developing training programs that promote team development and operational excellence. Results-driven operations manager with a focus on optimizing logistics and compliance in waste management. Successfully led process improvements and training initiatives that enhanced service efficiency and team performance, contributing to higher customer satisfaction and operational reliability across multiple districts. Operations manager with comprehensive expertise in logistics coordination and regulatory compliance. Skilled at analyzing operational data to drive improvements and developing effective training programs that elevate team capabilities and ensure adherence to safety standards and environmental regulations. Dedicated Route Manager bringing proven expertise in meeting customer needs, overseeing drivers and prospecting for new business. History of growing territory with skilled lead generation and conversion. Manages daily operations with strong attention to detail and good organizational skills.
Overview
19
19
years of professional experience
Work History
District Operations Manager
WM
Cocoa
08.2025 - Current
- Oversaw daily operations for waste management services across multiple districts.
- Developed and implemented operational policies and procedures to ensure efficient district operations.
- Coordinated logistics and scheduling for collection routes and disposal activities to optimize operational flow.
- Analyzed operational data to identify trends and optimize resource allocation.
- Implemented process improvements to enhance service efficiency and reliability.
- Managed compliance with environmental regulations and safety standards.
- Created reports detailing key performance indicators to inform strategic decision-making.
- Established key performance indicators to measure progress towards organizational objectives.
- Reviewed and monitored district performance metrics on a regular basis to identify areas for improvement.
- Collaborated with local authorities to address community waste management needs.
- Resolved customer complaints promptly and professionally in accordance with company policies.
- Developed training programs for new employees on operational procedures to enhance workforce readiness.
- Coordinated with regional staff to ensure compliance with all company standards and regulations.
- Researched industry trends and best practices related to district operations management.
Swing Driver/Trainer
Waste Management
09.2017 - Current
- Conducted training sessions on safety protocols and best driving practices for drivers.
- Created training materials and resources to streamline new driver onboarding process.
- Rolloff driver and trainer instructed drivers on operating Rolloff trucks for can collection and unloading.
- Operated all trucks in the fleet and navigated all routes.
Route Manager
WM
Vero Beach
07.2022 - 08.2025
- Managed daily route scheduling for efficient waste collection services.
- Coordinated with drivers to optimize routes and minimize delays.
- Implemented process improvements to streamline waste collection operations.
- Monitored service delivery to ensure high customer satisfaction.
- Analyzed data from past routes to optimize future routing.
- Evaluated driver performance against established goals and objectives.
- Identified areas where improvements could be made within the organization's routing system.
- Trained new team members on operational procedures and safety protocols.
- Collaborated with management to develop training programs for staff development.
Lead Driver
James Dumpsters
08.2012 - 08.2017
- Delivered containers to construction sites and residential areas, ensuring timely and safe transport.
- Conducted pretrip inspections on semi truck to ensure safety and compliance.
- Addressed customer inquiries and operated machinery efficiently to enhance service experience.
- Experienced with state regulations and compliance issues for hazardous waste incidents and emergency planning.
Lead Installer
Villa and Son
Port Saint Lucie
02.2010 - 05.2012
- Led team of five in new construction installations, interpreting blueprints to ensure accurate execution.
- Applied landscape knowledge to select and install appropriate plant and tree materials.
- Operated forklifts, including models 805 and 905, bobcat, and backhoe to facilitate job site operations.
Driver/Manager
Premier Party Rentals
Stuart
11.2006 - 03.2010
- Drive big box trucks with lift gates which required a CDL license.
- Managed crowd control for events with over 100 attendees, enhancing safety and organization.
- Supervised 20+ employees.
- Assisted FEMA disaster relief program by traveling out of state to set up temporary housing for displaced families.
- Set up tents and flooring for special events using heavy machinery.
- Executed various construction tasks, facilitating timely project completion.
- Fast reaction and solution problem solving.
- Communicated fluently in both English and Spanish to assist diverse clients.
- Completed safety program.
Education
High School - Auto mechanics
South Fork High School
Stuart, FL05-2003
Skills
- Route optimization
- Compliance management
- Environmental safety
- Operational procedures
- Data analysis
- Logistics coordination
Languages
Spanish
Professional
Timeline
District Operations Manager
WM
08.2025 - Current
Route Manager
WM
07.2022 - 08.2025
Swing Driver/Trainer
Waste Management
09.2017 - Current
Lead Driver
James Dumpsters
08.2012 - 08.2017
Lead Installer
Villa and Son
02.2010 - 05.2012
Driver/Manager
Premier Party Rentals
11.2006 - 03.2010
High School - Auto mechanics
South Fork High School