Kong Xiong
Saint Petersburg,FLORIDA
Summary
Experienced and results-oriented District Manager with over 7 years of leadership at Valet Living, overseeing 20 residential properties in the Clearwater, FL area. Proven ability to lead and develop teams—currently managing 18 employees—while maintaining high service standards, optimizing operations, and building strong client relationships. Consistently recognized for improving service delivery, reducing turnover, and ensuring customer satisfaction across a multi-site portfolio.
Overview
8
8
years of professional experience
1
1
Certification
Work History
District Manager
Valet Living
Clearwater, FL
01.2017 - Current
- Direct operations for 20 multi-family residential communities, ensuring reliable doorstep trash pickup and related services.
- Lead, train, and develop a team of 18 service valets, focusing on performance, accountability, and safety.
- Maintain close partnerships with property managers to address concerns, exceed expectations, and ensure contract renewals.
- Conduct site inspections and service audits to ensure operational consistency and adherence to company quality standards.
- Improved employee retention and engagement through structured onboarding, coaching, and recognition programs.
- Implemented route and schedule adjustments that improved efficiency and reduced labor costs without sacrificing service quality.
Education
High School Diploma -
Washington High School
Kansas city, KS05-2010
Skills
- Multi-Site Operations Management
- Staff Hiring
- Training
- Leadership
- Client Relationship Management
- Route Optimization
- Scheduling
- Quality Assurance
- Compliance
- Budget Oversight
- Cost Control
- Team Development
- Retention
- Performance Metrics
- Reporting
- Conflict Resolution
- Problem Solving
- Valet Living Systems
- Reporting Tools
- Microsoft Excel
- Microsoft Outlook
- Microsoft Teams
- Route Optimization Software
- Timekeeping
- Scheduling Platforms
Certification
- Leadership Development Training – Valet Living
- OSHA 10/30 Certification
Timeline
District Manager
Valet Living
01.2017 - Current
High School Diploma -
Washington High School
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