Tracy Jacobs
San Tan Valley,AZ
Summary
Results-driven operations manager specializing in multi-site management within eye care. Led daily clinic and optical center functions, enhancing patient service and operational efficiency. Delivered process improvements that boosted sales and optimized staffing, driving performance across locations. Developed strategic budget and inventory plans, ensuring financial oversight and operational success.
Overview
1
1
Certification
40
40
years of professional experience
Work History
District Manager
EyeCare Partners
San Tan Valley, AZ
07.1986 - Current
- Directed daily operations across multi-site eye care clinics and optical centers.
- Coached practice managers on patient service, staffing, and clinic workflows.
- Coordinated communication between doctors, opticians, and front office teams.
- Supported hiring, onboarding, and training for district practice staff.
- Managed patient experience concerns and resolved service issues promptly.
- Evaluated store performance and implemented process improvements across locations.
- Conducted regular store visits to ensure compliance with company policies, standards, and regulations.
- Managed all personnel matters within the district including recruitment, hiring, performance reviews, disciplinary actions.
- Provided ongoing coaching and training for store managers on how to maximize productivity and profits.
- Developed strategic plans for increasing sales, reducing costs, improving operations efficiency.
- Resolved customer complaints quickly and effectively while maintaining a high level of customer service satisfaction.
- Worked with direct reports to develop and implement action plans, improving operating results.
- Ensured that all stores met their monthly targets by providing guidance and support.
- Analyzed financial data for each store in the district to identify areas of improvement or growth potentials.
- Identified opportunities for process improvement across multiple locations within the district.
- Regularly communicated updates regarding changes in corporate policies or procedures down through store level employees.
- Mentored team members by demonstrating best practices for sales and customer service.
- Identified and developed top talent to promote performance-oriented culture.
- Collaborated with other departments such as marketing, human resources, finance, to achieve goals set by upper management.
- Built strong relationships with associates and team leadership to foster collaboration. with associates and team leadership.
- Planned budgets based on forecasted sales figures and monitored expenses throughout the year.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Delegated work to staff, setting priorities and goals.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Recruited and trained new employees to meet job requirements.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Analyzed business performance data and forecasted business results for upper management.
- Created and managed budgets for travel, training, and team-building activities.
- Implemented quality control measures to uphold company standards.
Education
Corona Del Sol
Tempe, AZSkills
- Multi-site management
- Multi-unit management
- Budget management
- Financial oversight
- Operations oversight
- Performance analysis
- Sales analysis
- Inventory management
- Process optimization
- Staff scheduling
- Staff development
- Team development
- Interviewing candidates
- Compliance monitoring
- Performance metrics
- Decision making
- Strategic thinking
- Conflict resolution
- Clear communication
- Attention to detail
- Team leadership
- Patient care
- Performance analysis
Certification
- AZDLO
- ABO
- NCLE
Timeline
District Manager
EyeCare Partners
07.1986 - Current
Corona Del Sol