DONNA ZIMMERMAN
Rochester,NY
Summary
Results-focused management professional prepared to excel in high-demand environments. Known for optimizing operations, enhancing customer experience, and implementing strategic initiatives. Emphasizes team collaboration and adaptability to meet evolving business needs. Proficient in operational management and strategic planning.
Overview
2027
2027
years of professional experience
1
1
Certification
Work History
District Manager
Pizza Hut
Rochester
2020 - Current
- Trained and mentored staff on best practices for food safety and service quality.
- Implemented inventory management systems to reduce waste and optimize stock levels.
- Analyzed sales data to identify trends and inform promotional strategies.
- Developed operational strategies to improve store efficiency and customer satisfaction.
- Established performance metrics to evaluate store operations, enhancing accountability among team members.
- Supervised various locations, enforcing high-quality standards of operation.
General Manager
Pizza Hut
Rochester, NY
07.1992 - 2020
- Led daily operations to enhance customer satisfaction and streamline service efficiency.
- Managed staff scheduling and performance evaluations to optimize team productivity.
- Implemented inventory management systems, reducing waste and improving stock accuracy.
- Oversaw compliance with health and safety regulations, ensuring operational standards were met consistently.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
Education
Bachelor of Science - Hotel and Restaurant Management
Niagara University
Niagara Falls, NYSkills
- Leadership skills
- Recruiting and hiring
- Goal-oriented planning
- Training and coaching
- Team development
- Financial management
- Multi-site management
- Strategic planning
- Customer service
- Goal setting and performance metrics
- Multi-unit management
- Operations improvements
Certification
- Certified Food Safety and Brand Operational Standards
- ServSafe Proctor
Timeline
General Manager
Pizza Hut
07.1992 - 2020
Bachelor of Science - Hotel and Restaurant Management
Niagara University
District Manager
Pizza Hut
2020 - Current