Nidal Muheisen
Powell
Summary
Results-oriented district manager adept at analyzing business performance to drive profitability. Skilled in implementing effective inventory management and strategic sales initiatives, consistently achieving growth targets while enhancing team performance and customer service across diverse locations.
Overview
14
14
years of professional experience
1
1
Certification
Work History
District Manager
Fine Home Furnishings
Columbus
01.2024 - Current
- Operated profitable stores by ensuring efficient processes and effective management
- Developed strategic plans for increasing sales, reducing costs, improving operational efficiency.
- Analyzed sales data to identify trends and inform strategic decision-making.
- Evaluate individual and team business performance and identify opportunities for improvement.
- Negotiated contracts with suppliers to obtain favorable terms for the district's stores.
- Work directly with Vendors to negotiate price and flow of products to maximize growth and gross margin
- Controlled product flow and logistics to enhance service operations
- Managed inventory systems to optimize stock levels and reduce discrepancies.
- Built strong teams and led by example throughout all operational processes
- Mentored team members by demonstrating best practices for sales and customer service.
- Analyze strengths and weaknesses and find solutions to continue growth
- Keep up with the trends of the furniture industry to stay competitive with all our competitors
- Implement quality control measures to uphold company standards.
- Analyze business performance across multiple locations
General Manager
Fine Home Furnishings
Reynoldsburg
09.2017 - 12.2023
- Led and directed sales team to fulfill commitments to clients
- Achieved monthly sales targets by implementing strategic marketing initiatives.
- Directed daily operations to enhance customer service and satisfaction.
- Reviewed daily sales patterns and make immediate changes to strengthen our growth
- Tracked monthly sales to generate reports for business development planning.
- Conducted performance reviews to identify and implement necessary improvements
- Developed staff training programs to improve employee performance and engagement.
- Engaged with consumers to outline standards for ensuring customer happiness.
- Built a team based on work ethics, trust, and consistency
- Oversaw human resources to adapt to external changes and foster a positive work environment
- Managed supply chain logistics for timely product delivery and inventory control.
- Fostered vendor relationships to negotiate favorable terms and agreements.
- Created schedules and monitored payroll to remain within budget.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
Sales Representative promoted to Sales Manager
Rooms For Less
Columbus
11.2012 - 09.2017
- Received promotion due to outstanding performance in customer service and sales.
- Managed work hours for all staff, prioritized tasks, and trained team to reduce losses and attract consumers
- Resolved customer service issues to maintain satisfaction and loyalty
- Oversaw showroom and display to enhance customer engagement
- Addressed customer questions promptly
- Set up wall advertising for Finance Companies and Promotions
- Manage warehouse, incorporate new products into computer as new inventory
Education
Bachelor of Science - Consumer and Family Financial Services
The Ohio State University
Columbus, OH08-2016
General Education -
Columbus State Community College
Columbus, OH09-2014
Skills
- Operational leadership
- Sales Leadership
- B2B sales
- Customer returns handling
- Returns management
- Order processing
- Managing customer accounts
- Customer support management
- Customer support experience
- Customer issue escalation
- Field customer engagement
- Retail operations management
- Forecasting
- Microsoft Office
- Response time improvement
- Performance management
- Performance oversight
- Team management
- Team leadership
- Lead multiple teams
- Team development
- Team training initiatives
- Communication skills
- Communication effectiveness
- Problem-solving strategies
- Issue resolution strategies
- Organizational skills
- Continuous improvement
- Multi-location oversight
- Inventory management
- Vendor negotiation
- Sales negotiation
- Revenue generation
- Strategic planning
- Staff scheduling
- Staff development initiatives
- Technical support
- Microsoft Dynamics 365
- Microsoft Office
- Microsoft Excel
- Microsoft Word
- Microsoft PowerPoint
- Google Workspace
- Productivity software
- E-commerce support
- Marketing
- Working with consumers
- Team building
- Team building practices
- Talent development programs
- Manufacturing operations oversight
- Manufacturing
- Phone call management
- Phone customer support
- Billing issue inquiries
- Team building practices
- Revenue generation
- Vendor negotiation
- Team leadership
- Inventory management
- Territory management
- Performance oversight
- Team development
- Customer relations
- Team building
- Multi-location oversight
- Negotiation
- Leadership skills
Certification
Driver's License
Additional Information
Authorized to work in the US for any employer, Working with consumers while making sure to represent the ethics of a company, Develop talent, Lead multiple teams by example, Find quick and effective solutions on the spot to any problem, Always wanting to expand my knowledge beyond what I already know
Timeline
District Manager
Fine Home Furnishings
01.2024 - Current
General Manager
Fine Home Furnishings
09.2017 - 12.2023
Sales Representative promoted to Sales Manager
Rooms For Less
11.2012 - 09.2017
Bachelor of Science - Consumer and Family Financial Services
The Ohio State University
General Education -
Columbus State Community College