Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

Kyle Otto Graham

Orange Park,FL

Summary

Optimistic manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying competitive nature and morale-building abilities to enhance employee engagement and boost performance.

Overview

19
19
years of professional experience

Work History

District Manager

Walgreens
09.2019 - Current
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits.
  • Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
  • Collaborated with upper management to implement continuous improvements and exceed team goals.
  • Resolved problems with high-profile customers to maintain relationships and increase return customer base.
  • Traveled to over 18 locations per week to manage each store and perform reviews of individual managers and employees.
  • Voted project manager of top-talent regional team, created to address top regional challenges and opportunities
  • Named regional lead of top company charity drive. Lead and motivated team of approx. 750 stores to record results.

Talent Development Manager

Walgreens
06.2018 - 08.2019
  • Influenced a customer-obsessed culture through partnerships with field leadership
  • Lead and supported development work through teaching and coaching change-leadership skills across multiple work streams
  • Utilized a myriad of core skills including: critical thinking, problem solving, multi-tasking, people leadership, strategic planning, customer leadership, organization, teamwork, delegation, coaching and feedback, performance management and flexibility
  • Directed training programs and development paths for managers and supervisors.
  • Drove departmental performance and achievement of service levels through focused team operational reviews, structured coaching, and managing to enterprise targets.
  • Implemented new learning strategies depending upon employees' skill levels.
  • Trained team of leaders to implement over 220 new initiatives

Store Manager

Walgreens
04.2006 - 05.2018
  • Managed 30 store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Oversaw customer service program acting as final point of contact for all issues
  • Tasked daily with generating sales and profits by optimizing efficiency and maximizing team productivity in order to hit key metrics and targets
  • Expert-level knowledge of numerous different operating systems and processes
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Chaired Walgreens' charity outreach program, setting multiple fundraising records
  • Represented state of Florida on Walgreens National Advisory Council
  • Represented Walgreens on local area Chamber of Commerce

Education

Master of Science - Sports Management

University of Florida
Gainesville, FL
05.2007

Bachelor of Science - Telecommunications

University of Florida
Gainesville, FL
12.2004

Skills

  • Multi-site management
  • Strategic consulting
  • Operational business strategy
  • Customer engagement
  • Coaching and Leadership development
  • Project planning
  • Recruiting and hiring
  • Conflict management
  • Team leadership
  • Operations management

Affiliations

  • All-SEC Academic Honor Roll (3)
  • State Finalist, Wendy's High School Heisman
  • Navy JROTC Battalion Executive Officer
  • FL Pharmacy Technician License
  • Certified Food Safety Manager

Timeline

District Manager

Walgreens
09.2019 - Current

Talent Development Manager

Walgreens
06.2018 - 08.2019

Store Manager

Walgreens
04.2006 - 05.2018

Master of Science - Sports Management

University of Florida

Bachelor of Science - Telecommunications

University of Florida

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