Justin Danford
Eyecare Partners
Stafford,VA
14
years of professional experience
Business-focused practice leader with experience directing scheduling, staffing, billing, and patient flow across ophthalmic locations. Skilled in recruiting, process improvement, and team development, with a strong focus on customer service, operational consistency, and practice growth.
Work History
District Manager
3 Years 3 Months- Managed multi-site eye care operations, aligning staffing, scheduling, and patient flow with practice goals.
- Coordinated office managers and clinical teams to maintain consistent service standards across locations.
- Monitored performance trends and implemented process improvements to strengthen operational efficiency.
- Supported provider schedules, resource allocation, and daily workflow to reduce patient delays.
- Develop localized marketing strategies to increase patient acquisition, strengthen community engagement, and support practice growth.
- Collaborated with regional leadership to support growth, performance consistency, and patient experience initiatives.
- Fostered an environment of open communication between management teams across the district to share best practices in operations optimization and problem-solving techniques.
Practice Administrator
4 Years 9 Months- Directed daily practice operations, aligning scheduling, billing, and patient flow with clinic priorities.
- Oversaw staff coordination, assigning duties and resolving workflow issues across front office functions.
- Implemented process improvements for insurance verification, reducing delays and supporting cleaner claim submission.
- Managed patient records and documentation accuracy, ensuring compliance with privacy and charting standards.
- Strengthened vendor and supply ordering routines, maintaining inventory for uninterrupted clinical and administrative support.
- Boosted practice growth through the development of marketing initiatives and community outreach efforts.
Practice Administrator
2 Years 6 Months- Self-motivated, with a strong sense of personal responsibility.
- Supported ownership in the acquisition and operational integration of a second practice location.
- Skilled at working independently and collaboratively in a team environment.
- Developed organizational policies, standard operating procedures, and employee training programs.
Patient Care Manager
3 Years 10 Months- Coordinated patient care plans across clinical teams to support seamless ophthalmic treatment workflows.
- Supervised front-office and clinical support staff, physician scheduling, and reinforced scheduling accuracy and patient service standards.
- Monitored patient records for completeness, accuracy, and compliance with care documentation requirements.
- Conducted quality audits and monitored operational performance to promote consistency and accountability.
Skills
Multi-site operations management
Talent acquisition
Customer service and patient experience
Team development and coaching
Medical equipment and facilities management
Financial oversight
Contractor relationship management
Vendor management
Advertising management
Timeline
District Manager
Eyecare Partners
07.2023 - CurrentRead More
Practice Administrator
Ballard Optometry
09.2018 - 06.2023Read More
Practice Administrator
Family Vision Optometric / Montecito Optometry
01.2017 - 07.2019Read More
Patient Care Manager
Eye Associates Northwest PC
07.2012 - 05.2016Read More