Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline

Gabriel Magana

Austin,Texas

Summary

Heavily focused on customer service and relations to provide a pleasant atmosphere for customers. Security-focused and diligent Guard skilled at protecting personnel and premises. Responds and acts appropriately to situational assessments, including criminal acts and fire and medical emergencies remaining alert, attentive and vigilant at all times. Anticipates trouble and takes steps to intervene and diffuse using keen eye for detail.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Busboy/Host

Omega’s Biscuits, Eggs
05.2018 - 08.2018
  • Consistently provided friendly and engaging service
  • Organized seating for groups and provided clean glass and silverware
  • Maintained complete knowledge of restaurant menu, including daily specials
  • Moved used dishes through industrial dish washing equipment efficiently

Host/Waiter

Omega’s Biscuits N Eggs
05.2019 - 08.2019
  • Processed cash and credit card transactions correctly and efficiently
  • Greeted guests and provided quality customer service in fast-paced environment
  • Answered phones and recorded orders
  • Communicated with staffs and customers to ensure satisfied service
  • Maintained a safe and clean food environment

Guest Advocate

Target
06.2020 - 11.2022
  • Responded to guest inquiries, complaints and special requests to increase customer satisfaction.
  • Welcomed guests on arrival, displaying professional and friendly approach.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Oversaw fast-paced front desk operations and guests' needs at busy facility.
  • Resolved guest complaints and discrepancies in prompt and courteous manner.

Target Security Specialist

Target
11.2022 - Current
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Drafted reports of property damage, theft, accidents, and unusual occurrences to document daily activities and irregularities.
  • Performed guard duties by making judgment decisions within proper policy and procedures.
  • Screened incoming employees, personal belongings, and shipments for security concerns.
  • Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
  • Provided safety reports and data analysis to building managers to inform security processes.

Education

Psychology

St Edward’s University , 3001 S Congress Ave Austin, TX 78704 United State
  • Dean's List Fall Semester 2022

Crockett High School, 5601 Menchaca Rd Austin, TX 78745 United States
06.2022
  • Honoree of Crockett Varisty Theatre
  • Awarded Most Improved Actor Of The Year
  • Awarded Best Actor Of The Year
  • Completed AP course in English
  • Completed AP course in History
  • 3.7 GPA
  • Ranked in Top 15% of class
  • Extracurricular Activities: Varsity Theatre
  • Varsity Theatre Member
  • Varsity Theatre Officer Member
  • Capstone Project: Directed One-Act Play, Director, Lightning, And Acting Coach for a One-Act Play
  • Research Project: Research And Design Internship at University Of Austin At Texas

Skills

  • Information Governance
  • Screen Personnel
  • Access Management
  • Periodic Reinvestigations
  • Entrance Control
  • Investigate Incidents
  • Credentialing Policies
  • Adaptable and Flexible
  • Intruder Response and Removal
  • Attentive and Observant
  • Write Reports
  • Legible Report Writing
  • De-Escalation Techniques
  • Security Operations Experience
  • Reading Comprehension
  • Keen Observer

Accomplishments

  • Collaborated with team of Five in the development of New Security Tactics.

Certification

Texas Level Two Non-Commissioned Officer

Timeline

Target Security Specialist - Target
11.2022 - Current
Guest Advocate - Target
06.2020 - 11.2022
Host/Waiter - Omega’s Biscuits N Eggs
05.2019 - 08.2019
Busboy/Host - Omega’s Biscuits, Eggs
05.2018 - 08.2018
St Edward’s University - , Psychology
Crockett High School - ,

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Gabriel Magana