Gabriel Maldonado
San Diego,CA
Summary
A professional with a strong background in leadership and team management. Proven track record in driving results and ensuring team collaboration. Skills in strategic planning, problem-solving, and adapting to dynamic environments consistently deliver high-quality outcomes. Known for reliability and effective communication. Possesses strong analytical, communication, and teamwork skills. Proven ability to quickly adapt to new environments. Eager to contribute to team success while further developing professional skills. Brings an organized and dependable approach to managing multiple priorities. Willing to take on added responsibilities to meet team goals.
Overview
3
3
years of professional experience
Work History
Assistant Manager
Wienerschnitzel
10.2023 - 10.2024
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
- Monitored sales trends to adjust pricing strategies for optimal profitability.
- Implemented staff training programs to elevate service standards and knowledge.
- Maintained compliance with health and safety regulations, ensuring safe environment for both staff and customers.
- Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
- Led weekly team meetings to discuss goals and review performance, fostering culture of continuous improvement.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Generated repeat business through exceptional customer service.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
Cargo Agent
WFS
10.2021 - 10.2023
- Examined received goods, documenting shortages and rejecting damaged merchandise.
- Retrieved stored items and traced lost shipments, when necessary.
- Determined shipping methods and prepared bills of lading, invoices and other shipping documents.
- Installed protective bracing, padding and strapping to prevent shifting and damage to items during transport.
- Implemented strategic shipping policies to achieve long and short-term sales targets.
- Checked import and export documentation to determine cargo contents.
- Used scanners to track parcel information, condition or receipt.
- Conducted inventories and updated database to reflect accurate cargo information.
- Directed cargo loading to monitor even distribution of weight.
- Inspected received items to reconcile against invoices to record shortages and reject damaged goods.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Understood and followed oral and written directions.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Identified needs of customers promptly and efficiently.
- Provided support during peak periods or staff shortages, demonstrating adaptability and teamwork skills.
- Prepared hazardous material shipments in compliance with safe handling practices.
- Coordinated and verified proper dispatch of cargo shipments, working closely with different departments to resolve issues.
- Utilized computer systems to manage cargo shipments and accurately track goods.
- Created documents of load plans, cargo cleanliness inspections, and transportation processes.
Education
High School Diploma -
Charter School Of San Diego
San Diego, CA10-2021
Skills
- Delivery Estimations
- Lost Shipment Tracing
- Cargo Shipment Inspections
- Client Coordination
- Fluent in Spanish
- Conflict Resolution
- Relationship Building
- Computer Skills
- Friendly, Positive Attitude
- Customer Service
- Good Work Ethic
- Organizational Skills
- Active Listening
- Reliable & Trustworthy
- Customer service
- Money handling
- Team leadership
- Decision-making
- Time management
- Customer relations
- Staff supervision
- Operations management
- Inventory management
- Compliance
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Assistant Manager
Wienerschnitzel
10.2023 - 10.2024
Cargo Agent
WFS
10.2021 - 10.2023
High School Diploma -
Charter School Of San Diego
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