GABRIEL MARQUEZ OLMEDA
Houston,TX
Summary
Customer Service Representative
Overview
9
9
years of professional experience
Work History
Customer Service Representative
Cornerstone Capital Bank, SSB
Houston, TX
04.2023 - 03.2026
- Handled 60 calls on average
- Answered inbound calls and made outbound collections calls
- Handled escalated customer calls with utmost excellence and provided swift resolutions.
- Trained new hires.
Driver Sales Representative
AutoZone
Houston, TX
08.2022 - 01.2023
- Ensured timely deliveries for customer satisfaction by planning efficient routes and managing time effectively.
- Boosted company reputation with excellent communication skills and professional demeanor while interacting with clients.
- Managed cash transactions accurately, balancing daily deposits, receipts, and expenses for proper financial reporting.
- Assisted with sorting and organizing stockroom items.
- Stocked shelves and loaded orders to prepare deliveries.
Customer Service Representative
Williams-Sonoma, Inc.
10.2021 - 01.2022
- Maintained customer satisfaction by focusing on their needs and providing quick and efficient resolutions to their issues.
Spanish Interpreter
Cyracom International
05.2017 - 07.2021
- Ensured accurate and complete communication between clients and Spanish speaking persons
- Interpreted for Banks, Hospitals, Medical offices, Insurance companies, security companies, 911, US Legal Courts and Police departments all over the US.
- Handled 50 calls on average.
Education
Associate of Science - Biology
Houston Community College
Houston, TX05-2018
Skills
- Interpreted for many companies, ensuring customer satisfaction in banks such as Chase Bank, Bank of America, Wells Fargo
- Interpreted for insurance companies such as Allstate, Geico, and State Farm
- Handled crisis management in 911 and medical emergency calls
- Performed obligations neatly and punctually
- Aided many customers who have found themselves in a stressful and impatient state due to major difficulties or delays related to their orders
- Multitasked between listening and understanding the customer's situation and working out a solution through the various operational systems that representatives work with while maintaining a positive and energetic attitude at all times
- Fully Bilingual English and Spanish
Languages
Spanish
Native or Bilingual
Timeline
Customer Service Representative
Cornerstone Capital Bank, SSB
04.2023 - 03.2026
Driver Sales Representative
AutoZone
08.2022 - 01.2023
Customer Service Representative
Williams-Sonoma, Inc.
10.2021 - 01.2022
Spanish Interpreter
Cyracom International
05.2017 - 07.2021
Associate of Science - Biology
Houston Community College