Tia Crawford

• Oversaw entire product deployments from vision and creation to rollout and delivery
• Approved UAT Tests and stories as Product Owner.
• Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
• Consulted with customers to assess needs and propose optimal solutions.
• Managed day-to-day business operations.
• Trained and motivated employees to perform daily business functions.
• Established foundational processes for business operations.
• Owned and prioritized product backlog

• Process VIID asset escalations in the Consequence Model as required with concentrations on Server, Connectivity, Everything Else, and Personal Computing.
• Acts as liaison between client area and technical organization by planning, conducting, and directing the analysis of the most complex, strategic, corporate-wide business problems to be solved with automated systems.
• Provides technical expertise in identifying, evaluating, and developing systems and procedures that are cost effective and meet business requirements.
• Applies knowledge of industry trends and technology to drive organizational change and position Wells Fargo for the future.
• Works with user groups to provide training, resolve questions, assess user needs, and recommend changes.
• Participates in transforming strategic enterprise architecture and design principles into specific system requirements and specifications.
• Recommends and initiates systems testing.
• Acts as the highest-level internal consultant within technology and business groups by re-engineering technical processes for greater efficiencies with significant impact to the business.
• Directs and serves as a mentor to less experienced staff.

• Actively and consistently support all efforts to simplify and enhance the customer experience.
  
• Negotiate agreements and commitments by facilitating communication between business unit(s) and IT and/or vendors from initial requirements to final implementation.
  
• Gather, analyze, refine, validate, document and maintain business requirements for the IT organization and/or vendors for residential and commercial line of business.
  
• Analyze inter-dependencies, risks, and risk mitigations that could impact or be impacted by the design and delivery of new products, services, processes and/or support technologies.
  
• Analyze business processes, functions, and procedures to determine most effective business systems software to meet the needs of the Customer Operations organization.
  
• Drives business requirement review sessions for tool enhancements based on business needs.
  
• Develop test plans and coordinate software testing.
  
• Perform analysis and follow-up of data relating to Customer Operation applications performance and adoption.
  
• Assist Project Managers in development of project plans and use associated project planning tools as needed.
  
• Assist in coordination and participates in activities related to Service Trouble Management, Back-office Case Management, CRM and other Non-CRM Call Center applications.
  
• Assist in coordination and participates in activities related to Business Applications User Feedback Management processes.
• Participates in tool and application standardization activities with other business stakeholders.

• Provided technical support within network – Directed the hand-offs of new network technologies used by the business or functional area.
• Resolved requirements against business needs; ensuring scope and tracking deliverables.
• Identified processes and assisted with documenting changes of processes between groups.
• Planned and lead readiness of new emerging projects for network infrastructure installations.
• Acted as a liaison between client areas and technical organizations by planning, conducting, and directing the analysis of highly complex business problems to be solved with automated systems.
• Provided technical assistance in identifying, evaluating, and developing systems and procedures that are cost effective and meet business requirements..
• Acted as an internal consultant within technology and business groups by using quality tools and process definition/improvement to re-engineer technical processes for greater efficiencies.

• Ensured IE, A&E, COPG understood which product and vendor to use in each situation.
• Analyzed key aspects of business to evaluate factors driving results and summarized into presentations.
• Improved business direction by prioritizing customers and implementing changes based on collected feedback.
• Managed projects with 5 or more resources through full project life-cycle.
• Understood key project management disciplines of schedule, cost, risk and issue, and change management to effectively manage team resources and business linkages.
• Provided feedback to product managers on gaps in product policies based on ongoing projects.
• Supplied pricing for all projects for standard products and non-standard with low and high spend requirements.
• Defined and launched projects to define lower targets where opportunities are identified.
• Governance of all processes related to the circuit life-cycle, from request to payment, for groups to systems.
• Ensured processes are defined by the relevant stakeholders, without gaps between functions (estimating, funding, ordering, paying, CMDB updates, reporting).
• Identified process gaps - organizational & system - have defined actions and owners for resolution.

Project Management Institute Professional in Business Analysis Certification

• Completed professional development.