Gabriel Martins
Franklin,MA
Summary
Customer-focused Maintenance Professional experienced in high-volume retail and residential repairs. Built strong customer trust through clear communication and a calm approach to challenging situations, while delivering quality service. Developed hands-on automotive knowledge by buying, maintaining, and selling personal vehicles, with a commitment to learning dealership sales processes and fostering long-term relationships.
Overview
2
2
Languages
1
1
year of professional experience
Work History
Maintenance Technician
Arrive Westborough
Westborough, Massachusetts
11.2025 - 07.2026
- Established strong relationships with residents through effective communication, consistent cleanliness, and reliable, respectful service.
- Maintained high tenant satisfaction ratings by delivering polite, prompt, and cleanly executed technical services; frequently requested by residents by name to handle repairs.
- Managed resident communications during stressful situations, maintaining calm and a solution-focused approach to address concerns.
Lumber Associate
Home Depot
Bellingham, Massachusetts
02.2025 - 11.2025
- Presented a professional and approachable demeanor in high-volume retail, effectively identifying customer needs and recommending suitable products.
- Developed a personal base of regular, repeat customers who routinely bypassed other staff to request my direct assistance due to trusted, personalized service.
- Learned technical product information quickly and translated product specifications into simple explanations for customers.
Education
High School Diploma -
Franklin Public High School
Franklin, MA06-2014
Skills
- Preventive maintenance
- Equipment repair
- Technical troubleshooting
- Equipment troubleshooting
- High-volume retail
- Customer relationship management
- Fast learner / Highly coachable
Languages
English
Professional
Portuguese
Limited
Timeline
Maintenance Technician
Arrive Westborough
11.2025 - 07.2026
Lumber Associate
Home Depot
02.2025 - 11.2025
High School Diploma -
Franklin Public High School