Gabriel Medina
Unisea Inc.
Elyria,USA
1
Language
1
Certification
19
years of professional experience
To excel and provide outstanding service. Determined to learn and develop new skills that will enable me to achieve a successful career. Willing to relocate: Anywhere
Work History
Seafood Processor
3 Years 7 Months- Operated seafood processing equipment to ensure quality and efficiency.
- Inspected products for freshness and compliance with safety standards.
- Trained new staff on safety protocols and processing techniques.
- Collaborated with team members to streamline workflow processes.
Production Worker
1 Year- Sourced and assembled ingredients for diverse spice blends and batters.
- Ensured quality verification and accurate weight assessment of products prior to shipping.
- Executed packaging and loading of products onto commercial trucks to ensure timely delivery.
Returns Processor
1 Year 8 Months- Processed items for reimbursement requests.
- Inspected items for defects or blemishes.
- Facilitated inventory restocking and identified damaged products for disposal or recycling.
Individual Assistance Applicant Services Program Specialist
2 Years 1 Month- Research applicant cases that are referred to Applicant Assistance.
- Speak directly with applicants, discuss their case status and confirm that they understand the assistance process and the current status of their case.
- Communicate with applicants, discuss case status and confirm they understand disaster assistance programs and the process.
- Verify applicant information in FEMAs applicant data base, the National Emergency Management System (NEMIS).
- Record contacts/ comments in NEMIS ensuring concise, complete and accurate entries.
- Provide applicants with appropriate referrals to other Federal, State, and local agencies, voluntary organizations, and faith based organizations
- Monitor NEMIS to ensure documents have been scanned into file and additional action is taken when necessary.
- Provide information regarding IA programs to internal and external partners.
- Thoroughly review cases in NEMIS, identify issues that need to be addressed, and make necessary changes to data as authorized.
- Locate and verify available alternate housing resources and record in NEMIS.
- Review Housing Replacement case requests, prepare supporting documentation, and forward to supervisor for further action
- Participate in ongoing training and professional development opportunities to enhance required skill sets and credentialing proficiency
Customer Care Representative
6 Months- Assist clients with managing funds for medical expenses.
- Counsel and advised clients on employment benefits.
- Research and reviewed medical claims.
Store Associate/Notary Public
7 Months- Answered customers' questions and addressed problems and complaints in person and via phone.
- Opened and closed the store, which included counting cash drawers and making bank deposits.
- Helped customers select products that best fit their personal needs.
- Maintained visually appealing and effective displays for the entire store.
- Educated customers on product and service offerings.
- Offered exceptional customer service to differentiate and promote the company brand.
- Built customer confidence by actively listening to their concerns and giving appropriate feedback.
- Communicated merchandise needs and issues to appropriate supervisors in a timely fashion.
- Built and maintained effective relationships with peers and upper management.
- Processed all sales transactions accurately and in a timely fashion.
- Performed notary services effectively and professionally.
- Processed domestic and international shipping utilizing the CMS system.
- Sorting large quantities of correspondence in mailboxes.
- Manage mailbox rental payments.
- Cashier/ Customer Service Representative
Cashier
9 Months- Processed an average of 100 transactions each day in a timely manner.
- Opened and closed the store, which included counting cash drawers and making bank deposits.
- Consulted with customers on the latest styles and trends.
- Collaborated with customer service team members to give exceptional service throughout the entire shopping and purchasing experience.
- Kept current on market and product trends to effectively answer customer questions.
- Communicated information to customers about product quality, value and style.
- Balanced the needs of multiple customers simultaneously in a fast-paced retail environment.
- Informed customers about all product lines and services offered by the company.
- Processed all sales transactions accurately and in a timely fashion.
- Marked clearance products with updated price tags.
- Cook Cashier
- National , City
Cook Prep Cashier
1 Year 5 Months- Provided courteous and informative customer service in an open kitchen format.
- Systematically tasted and smelled all prepared dishes, and observed color, texture and garnishes.
- Implemented and supported company initiatives and programs.
- Consistently kept a clean and safe environment by adhering to all federal, state and local sanitation and safety requirements.
- Followed proper food handling methods and maintained correct temperature of all food products.
- Established and maintained open, collaborative relationships with the kitchen team.
- Quickly and courteously resolved all guest problems and complaints.
- Enforced appropriate work-flow and quality controls for food quality and temperature.
- Prepared for each shift by placing a clean cutting board and utensil bath at workstation.
- Consistently tasted, smelled and observed all dishes to ensure they were visually appealing and prepared correctly.
- Displayed a positive and friendly attitude towards customers and fellow team members.
- Diligently enforced proper sanitation practices to prevent the spoiling or contamination of foods.
- Built and fostered a team environment
- Persistently strove for continual improvement and worked cooperatively as a team member.
- Cook Prep Cashier
Cashier and Customer Service
3 Months- Implemented and supported company initiatives and programs.
- Ensured smooth kitchen operation by overseeing daily product inventory, purchasing and receiving.
- Followed proper food handling methods and maintained correct temperature of all food products.
- Prepared healthy, enjoyable breakfasts and dinners for diners.
- Set up and performed initial prep work for food items such as soups, sauces and salads.
- Consistently tasted, smelled and observed all dishes to ensure they were visually appealing and prepared correctly.
- Correctly and safely operated all kitchen equipment in accordance with set guidelines.
- Correctly operated all bakery equipment, including ovens, proofers, fryers, sheeters, rounders, scales and mixers.
- Waiter Banquet
Waiter
11 Months- Assisted guests with making menu choices in an informative and helpful fashion.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Delivered exceptional service by greeting and serving customers in a timely, friendly manner.
- Appropriately suggested additional items to customers to increase restaurant sales.
- Promptly served all food courses and alcoholic beverages to guests.
- Answered questions about menu selections and made recommendations when requested.
- Effectively communicated with kitchen staff regarding customer allergies, dietary needs and other special requests.
- Regularly checked on guests to ensure satisfaction with each food course and beverages.
- Skillfully anticipated and addressed guests' service needs.
- Delivered exceptional, friendly and fast service.
- Consistently adhered to quality expectations and standards.
- Routinely cleaned table linens, table settings, glassware, windowsills, carpets, counters, floors, storage areas and service refrigerators.
- Demonstrated awareness of liability issues and the law by confirming legal drinking age and discontinuing service to intoxicated guests.
- Inquired about guest satisfaction, anticipated additional needs and happily fulfilled requests.
- Correctly calculated charges, issued bills and collected payments.
- Prepared food tableside, including carving meats, boning fish and fowl and preparing flaming dishes.
- Prepared the buffet and salad bar for dinner service.
- Continually kept carpets and floor clear of debris.
- Greeted guests and communicated about wait time.
- Routinely checked menus to verify they were current, clean and wrinkle-free.
- Welcomed and acknowledge all guests in a friendly, service-oriented manner.
- Washed buffet, restaurant and banquet items, including silverware, dishes, cooking utensils, equipment and displays.
- Quickly and thoroughly swept and mopped floors, removed trash and cleaned and stocked restrooms.
- Hand-washed dishes and glassware thoroughly.
- Operated and maintained cleaning equipment and tools, including the dishwasher, hand wash stations, pot-scrubbing station and trash compactor.
- Sprayed all racked items with hot water to loosen and remove food residue.
- Cleaned dishes with detergent and rinsing and sanitizing chemicals in the 3-compartment sink.
- Diligently cleaned, sanitized and organized food speed racks, food bins, dry storage racks and chemical storage room.
- Assisted servers and dining room hosts and quickly responded to guests' needs.
- Provided high quality service.
- Transported all dirty tableware from dining room to dishwashing area for proper cleaning.
Logistics Specialist
2 Years 2 Months- Manually created shipments, assigned carriers and dispatched shipments.
- Completed and followed up on all registration and traffic documents.
- Coordinated rush orders and order changes.
- Monitored shipments to guarantee on-time delivery.
- Oversaw facility inventory management to ensure optimal stock levels.
Telecommunications Technician
2 Years 4 Months- Supported supervisor in managing inventory and maintaining equipment standards.
- Troubleshoot equipment or connectivity issues.
- Set up equipment for classroom lectures (i.e projectors, televisions, monitors)
Bilingual Clerk Typist
2 Months- Processed and typed bilingual correspondence for diverse clientele, ensuring clarity and accuracy.
- Maintained organized filing systems, enhancing accessibility of important documents for team members.
- Translated documents between English and Spanish, facilitating effective communication across departments.
- Assisted in scheduling appointments and managing calendars to optimize workflow efficiency.
Education
Bachelor of Science - Criminology
High School Diploma
Skills
Printing
MSM
Excel
Application Support
Clerical
Analysis skills
Guest services
Cash Application
Contracts
Copy machine
Microsoft word
Certification
Driver's License
Military service
E3 / United States Navy
Additional information
- SKILLS
- Verse in all aspects of customer.
- Verse with office tools( telephone, service fax, copy machine, scanner
- Verse in Microsoft word, Excel, Attention to detail
- PowerPoint, POS, MSM and NEMIS Ability to work independently
- Verse in administrative and clerical well as part of a team duties Bilingual( Spanish)
- Excellent interpersonal and Ability to provide information communication skills updates to supervisors
- Ability to demonstrate professionalism and appropriate non-verbal communication consistently
- Ability to collect and organize information
Languages
Spanish
Native or Bilingual
Timeline
Seafood Processor
Unisea Inc.
01.2023 - CurrentRead More
Production Worker
Darling Ingredients
01.2022 - 01.2023Read More
Returns Processor
QVC
12.2019 - 08.2021Read More
Customer Care Representative
Alight Solutions
03.2019 - 09.2019Read More
Individual Assistance Applicant Services Program Specialist
Federal Emergency Management Agency
11.2017 - 12.2019Read More
Store Associate/Notary Public
UPS
03.2017 - 10.2017Read More
Cashier
Wal-Mart
04.2016 - 01.2017Read More
Cook Prep Cashier
Popeye's Chicken
08.2014 - 01.2016Read More
Cashier and Customer Service
Jack in the Box
04.2014 - 07.2014Read More
Waiter
Anchors Catering and Conference Center
06.2013 - 05.2014Read More
Logistics Specialist
US Navy
02.2012 - 04.2014Read More
Telecommunications Technician
Pontifical Catholic University of Puerto Rico
09.2009 - 01.2012Read More
Bilingual Clerk Typist
CFSE / Summer Job Program
05.2007 - 07.2007Read More
Colegio CEDAS
High School Diploma
Read More
Pontifical Catholic University of Puerto Rico
Bachelor of Science from Criminology
Read More