Gabriel Medina Aguilar
San Mateo,Ca
Summary
Outreach and Administrative Assistant with proven track record in high productivity and efficient task execution. Specialized in community engagement, event planning, and stakeholder communication. Demonstrates strong leadership and adaptability, resulting in successful project outcomes and robust community relationships.
Overview
20
20
years of professional experience
Work History
Got Wheels & Outreach Coordinator
Peninsula Family Service
San Mateo, California
04.2022 - 09.2025
- Coordinated outreach events to engage community members and promote services effectively.
- Facilitated workshops educating the public on available programs and support services.
- Conducted needs assessments to identify service gaps within the community.
- Maintained accurate records of outreach activities and interactions with community members.
- Developed marketing materials to enhance awareness of programs and resources.
- Built relationships with local businesses, government agencies, schools, and organizations to boost program visibility.
- Collaborated with local organizations to strengthen service delivery and partnerships.
Contact Center Representative
San Mateo Credit Union
San Mateo, USA
07.2021 - 04.2022
- Resolved member issues via phone communication to enhance service quality.
- Assisted members with transfers, payments, and troubleshooting online banking access.
- Conducted account reviews to identify potential fraud and mitigate risks.
- Collaborated with internal departments to process fraud claims and address DMV inquiries and paperwork.
Data Entry & Administrative Assistant
Professional Insurance Associates
San Carlos, California
10.2017 - 10.2019
- Entered policy data from over 10 insurance carriers into PIA database.
- Pulled and forwarded policies, endorsements, cancellations, renewals, and reinstatements to agents.
- Identified and scanned daily correspondence for agents while preparing street mail.
- Assisted front desk with scanning and sorting of incoming mail.
Customer Service Cashier
Gap, Inc DBA Old Navy
Redwood City, California
08.2005 - 03.2019
- Assisted customers in locating desired products efficiently.
- Served as lead cashier, managing cash transactions and customer service.
- Facilitated account openings to achieve monthly sales targets.
Instructional Assistant
Wings Learning Center
Redwood City, California
10.2017 - 04.2018
- Provided individualized support for children with Autism to enhance learning outcomes.
- Implemented curriculum and monitored progress for each child effectively.
- Assisted with personal care tasks, including bathroom duties, ensuring comfort and safety.
School Office Assistant
Roosevelt K-8 School
Redwood City, California
03.2017 - 10.2017
- Facilitated communication with Spanish-speaking parents through phone translations and document assistance.
Performed translations of documents to enhance accessibility for non-English speakers.
Operated scanning equipment for efficient record-keeping and data management.
Assisted with diverse office tasks to ensure smooth workflow.
Patient Service Representative
Palo Alto Medical Foundation
Palo Alto, California
01.2016 - 01.2017
- Facilitated patient check-ins, processed insurance cards and copays, managed phone inquiries, and coordinated with healthcare professionals.
Community Office Coordinator
Pacific Workplaces
Palo Alto, California
02.2014 - 06.2016
- Managed front desk operations, providing assistance with scanning, data entry, and document translation.
- Coordinated schedules and meetings for staff and clients.
- Managed office supplies and inventory for efficient workplace operations.
- Maintained communication with vendors for service requests and support.
- Developed and implemented filing systems for easy access to documents.
- Facilitated team events to enhance employee engagement and collaboration.
- Handled phone inquiries and emails, ensuring timely responses to tenant requests.
- Sorted approximately 400 pieces of mail daily, maintaining efficient communication flow.
- Compiled Excel reports to track tenant activities and building operations.
Teller
Wells Fargo
Woodside, California
03.2012 - 09.2014
- Guided customers through deposits, withdrawals, and payments while maintaining high standards of customer service and fulfilling management's sales requirements.
Education
High School Diploma -
Foothill College
Los Gatos, CA06-2011
High School Diploma -
Sequoia High School
Redwood City, CA01.2007
Skills
- Fluent in English and Spanish
- Event coordination
- Community engagement
- Outreach strategy
- Relationship building
- Data entry
- Record keeping
- Public speaking
- Communication skills
- Team collaboration
- Time management
- Bilingual communication
- Data collection
- Document translation expertise
- Word application proficiency
- Excel application proficiency
- Customer support skills
- EPIC software proficiency
- Rapid data entry skills
- Administrative operations support
Languages
Spanish
Native/ Bilingual
Timeline
Got Wheels & Outreach Coordinator
Peninsula Family Service
04.2022 - 09.2025
Contact Center Representative
San Mateo Credit Union
07.2021 - 04.2022
Data Entry & Administrative Assistant
Professional Insurance Associates
10.2017 - 10.2019
Instructional Assistant
Wings Learning Center
10.2017 - 04.2018
School Office Assistant
Roosevelt K-8 School
03.2017 - 10.2017
Patient Service Representative
Palo Alto Medical Foundation
01.2016 - 01.2017
Community Office Coordinator
Pacific Workplaces
02.2014 - 06.2016
Teller
Wells Fargo
03.2012 - 09.2014
Customer Service Cashier
Gap, Inc DBA Old Navy
08.2005 - 03.2019
High School Diploma -
Foothill College
High School Diploma -
Sequoia High School