Gabriel Mena
Chino,CA
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
13
13
years of professional experience
Work History
Tax Resolution Officer
Tax Relief Advocates
Irvine, CA
01.2024 - 02.2024
- Handles incoming calls in a fast paced call center and assists with inquiries for tax settlement.
- Follows a script and handles objections in order to complete the Tax Investigation phase with a one-call-close.
- Build relationships with clients through effective communication and customer service.
Regional Sales Representative
EverWash LLC
Philadelphia, PA
10.2022 - 12.2023
- Conducted regular training sessions with staff to ensure product knowledge and customer service standards were met.
- Developed and implemented regional sales strategies to increase market share.
- Maintained relationships with existing customers through regular communication, visits, and feedback.
Mortgage Loan Originator
Direct Lenders
05.2012 - 10.2022
- Analyzed loan applications and credit reports to determine loan eligibility and risk level.
- Updated borrowers through each step of loan application, approval and closing processes while remaining attentive to customer needs.
- Prepared documents for customers, submitting and overseeing through each step of closing process.
Retention Manager
Better Business Bureau
06.2011 - 10.2014
- Managed and trained the retention sales department for inside B2B marketing
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Evaluated employee onboarding programs and presented strategic improvement recommendations to upper management.
Education
Bachelor of Science - Business Management
California State University - Los Angeles
Los Angeles, CA12.1988
Timeline
Tax Resolution Officer
Tax Relief Advocates
01.2024 - 02.2024
Regional Sales Representative
EverWash LLC
10.2022 - 12.2023
Mortgage Loan Originator
Direct Lenders
05.2012 - 10.2022
Retention Manager
Better Business Bureau
06.2011 - 10.2014
Bachelor of Science - Business Management
California State University - Los Angeles
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