Faith Sickles
Anaheim,CA
Summary
Enthusiastic and hardworking Order Taker with remarkable customer relations abilities and skill in knowing menu items inside and out. Good multitasking and conflict resolution skills with a level-headed nature. Offering many years' experience in restaurant environments. Hardworking Messenger proficient in documentation, tracking, and problem resolution. Successful at handling items with attention and care. Safety-minded and security-knowledgeable professional with excellent communication and organizational abilities. Skilled at promoting customer loyalty by providing knowledgeable, quick and friendly service. Good time management, conflict resolution, and accurate decision making.
Overview
3
3
years of professional experience
Work History
Tax Debt Resolution
Tax relief advocates
Tustin, CA
12.2023 - 07.2024
- Facilitated communication between internal departments to resolve customer disputes quickly.
- Provided guidance on budgeting, credit score improvement, and debt repayment strategies.
- Developed relationships with external vendors to facilitate timely receipt of payments from customers.
- Maintained accurate records of customer accounts in the database system.
- Answered incoming calls promptly and professionally while providing assistance as requested.
- Documented production issues and reported them to management for resolution.
- Coordinated the resolution of problems between customers and departments within the organization.
- Educated clients on various aspects of personal finance including budgeting, debt management and tax optimization strategies.
Appointment Setter
Energy Core
Yorba Linda, CA
01.2023 - 02.2023
- Answered customer inquiries regarding appointment setting procedures.
- Maintained a positive attitude while dealing with difficult situations involving customers.
- Collected data related to customer feedback on products or services offered by the company.
- Maintained accurate records of all customer interactions and transactions.
- Ensured that all customer data is kept confidential at all times.
- Adhered to company policies when scheduling appointments for customers.
- Scheduled appointments for customers based on their availability.
- Assisted customers in making decisions about products or services offered by the company.
- Documented all activities related to appointment setting processes.
- Made phone calls and sent emails to establish leads.
- Answered telephones and directed calls to appropriate staff members.
- Scheduled and confirmed appointments.
Tax Resolution Specialist
Vercy Tax
Irvine, CA
04.2021 - 06.2021
- Maintained accurate records of customer interactions and feedback.
- Coordinated with other departments to ensure efficient workflow processes.
- Assisted in developing strategies to increase customer satisfaction levels.
- Implemented process improvements to increase efficiency and reduce costs.
- Reviewed documents for accuracy prior to submission or publication.
Education
High School Diploma -
Valley View High School
Ontario, CA10-2015
Skills
- Defect resolution
- Insolvency resolution
- Tax knowledge
- Taxes understanding
- Issue assessment and resolution
- Debt resolutions
- Debt consolidation planning
- Employment tax knowledge
Timeline
Tax Debt Resolution
Tax relief advocates
12.2023 - 07.2024
Appointment Setter
Energy Core
01.2023 - 02.2023
Tax Resolution Specialist
Vercy Tax
04.2021 - 06.2021
High School Diploma -
Valley View High School
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