JENNA ALLEN
Orange,CA
Summary
Hardworking Case Advocate working diligently on behalf of high needs clients to obtain necessary assistance. Skilled in coordinating files and resources to meet routine and complex needs. Effective under pressure and in stressful situations.
Overview
7
7
years of professional experience
Work History
Executive Case Advocate
Tax Processing Solutions/Tax Relief Advocates
04.2023 - Current
- Took on special company clientele and high needs cases.
- Assisted my Team by providing industry knowledge and other daily requests
- Worked effectively with fellow team members to coordinate effective solutions to any question or concern.
- Supported individuals with tax issues & related complex problems.
- Organized supporting documentation for individuals under evaluation with the IRS and coordinated paperwork transfers to correct staff members.
Case Advocate
Tax Relief Advocates
07.2022 - 04.2023
- Assisted clients with extreme care while working on resolving their tax dept
- Worked effectively with fellow team members to coordinate effective solutions to any question or concern.
- Gather documents for clients for submission to the IRS
- Liaison between Enrolled Agents and Clients to effectively resolve tax debt.
- Explain to clients in effective ways, how processes work and keep them up to date.
- Use computer software to stay organized and updated on each case.
Patient Access Representative
St. Joseph Hospital
11.2019 - 03.2022
- Assembled registration paperwork and placed identification bands on patients
- Applied knowledge of payer requirements, utilizing on-line eligibility systems to verify patient coverage and policy limitations
- Verified demographics and insurance information to register patients in computer system
- Utilized customer service skills and detailed system knowledge to support hospital and pavilion operations
- Obtained necessary signatures for privacy laws and consent for treatment.
Visitor Control/Lobby Ambassador
Towne Parke / St. Joseph Hospital
11.2017 - 11.2019
- Check in incoming patients for labor and delivery
- Monitor visitation for all women's health departments
- Provide exceptional service to patients and their families
- Complied with health and sanitation practices and procedures
- Provided knowledgeable service when answering questions and greeted all people with friendliness.
Hostess
Kabuki Japanese Restaurant
07.2017 - 10.2017
- Delivered outstanding service and support from initial interaction to final departure, maintaining loyal clientele
- Accommodated guests with special needs, including accommodations for child seats and wheelchairs.
Youth Development Professional
Boys and Girls Club
04.2017 - 08.2017
- Provide Excellent support for children and their parents
- Use exceptional creativity to engage young children and promote growth in all aspects.
Education
High School Diploma -
Santiago High School
Garden Grove, CA06.2016
Skills
- Computer Proficient
- Communication & Adaptability
- Problem Solving
- Training delivery
- Analytical Reasoning
- Document Review
- Resource Management
- Client Representation
Timeline
Executive Case Advocate
Tax Processing Solutions/Tax Relief Advocates
04.2023 - Current
Case Advocate
Tax Relief Advocates
07.2022 - 04.2023
Patient Access Representative
St. Joseph Hospital
11.2019 - 03.2022
Visitor Control/Lobby Ambassador
Towne Parke / St. Joseph Hospital
11.2017 - 11.2019
Hostess
Kabuki Japanese Restaurant
07.2017 - 10.2017
Youth Development Professional
Boys and Girls Club
04.2017 - 08.2017
High School Diploma -
Santiago High School
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