Daniel Leon
Anaheim,CA
Summary
Versatile Learning Experience Designer with a proven track record in developing engaging training content and implementing successful learning strategies across technical and non-technical disciplines. Adept at applying adult learning principles to create compelling eLearning materials and facilitating knowledge transfer in fast-paced environments. Combines strong analytical skills with a creative approach to instructional design, ensuring effective and measurable learning outcomes. Committed to enhancing organizational knowledge through innovative education solutions
Overview
5
5
years of professional experience
Work History
Training and Development Coordinator
Tax Relief Advocates / Tax Processing Solutions
Irvine, CA
03.2023 - Current
- Innovatively designed and executed comprehensive training programs for resolution and closing teams, enhancing operational excellence and service knowledge.
- Partnered with HR and management to conduct needs assessments, resulting in the development of tailored training curricula and the delivery of impactful learning sessions.
- Monitored and evaluated training effectiveness, incorporating feedback to continuously improve learning experiences in line with adult learning principles.
- Championed the adoption of e-learning tools, creating interactive and adaptive learning materials that increased engagement and knowledge retention.
Training and Development Coordinator
Tax Relief Advocates
Irvine, CA
07.2021 - 02.2023
- Led a team in resolving complex client cases, applying critical thinking and problem-solving skills that significantly improved case outcomes.
- Orchestrated the creation and maintenance of training documentation, ensuring materials were up-to-date, accurate, and effectively supported learning objectives.
- Conducted regular training sessions, ensuring team members were proficient in new systems and processes, thereby optimizing overall service delivery.
Closing Manager
Tax Relief Advocates
Irvine, CA
08.2019 - 06.2021
- Managed and guided the closing team, ensuring adherence to best practices and policies through the development and implementation of structured training programs.
- Collaborated with internal stakeholders to identify departmental training needs, designing and delivering customized training that enhanced team capabilities.
- Utilized e-learning platforms to create and distribute engaging training content, streamlining the learning process and supporting continuous professional development.
Education
Bachelor of Arts - Music Theory And Composition
Musicians Institute
Los Angeles, CA01-2014
Some College (No Degree) - Medicine (Pre-Medicine)
Saddleback College
Mission Viejo, CABachelor of Arts - Music Theory And Composition
Berklee College of Music
Boston, MASkills
- Learning Management Systems
- Career Development
- Organizational Development
- Employee Coaching
- Performance Evaluation
- Leadership Training
- Program Support
- Multimedia Development
- Materials Preparation
- Coaching and Mentoring
- Product Development
- Program Implementation
- Presentation
Timeline
Training and Development Coordinator
Tax Relief Advocates / Tax Processing Solutions
03.2023 - Current
Training and Development Coordinator
Tax Relief Advocates
07.2021 - 02.2023
Closing Manager
Tax Relief Advocates
08.2019 - 06.2021
Bachelor of Arts - Music Theory And Composition
Musicians Institute
Some College (No Degree) - Medicine (Pre-Medicine)
Saddleback College
Bachelor of Arts - Music Theory And Composition
Berklee College of Music
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