Stefhany Rojas Mendez
Fresno,CA
Summary
Driven professional with a proven track record in supply chain distribution and inventory control, notably at Air National Guard. Excelled in enhancing operational efficiency and achieving a significant reduction in downtime through meticulous maintenance and strategic process improvements. Skilled in Microsoft Office and bilingual communication, adept at fostering cross-functional collaborations and streamlining workflows. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm. Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Water and Fuel Technician
Air National Guard
03.2024 - Current
- Streamlined work processes by developing and implementing standard operating procedures for the team.
- Closely followed safety procedures and corrected errors to avoid workplace mishap and injury.
- Collected water samples to test alkalinity, hardness, and residual levels.
- Performed routine maintenance and repairs on water-treatment plant equipment to reduce downtime.
- Disinfected water with chemicals such as ammonia and chlorine in exact concentrations.
Card Services Representative
Educational Employees Credit Union
08.2023 - Current
- Communicated with customers on phone about accounts.
- Developed and retained customer relationships through active listening and using defined processes to address customer needs.
- Maintained compliance with federal and state laws and company policies and procedures.
- Provided outstanding customer service on phone and in person.
- Coordinated with other departments to verify timely and accurate processing of credit card applications and payments.
- Monitored existing customer accounts for continued creditworthiness based on analysis of past performance and current information.
- Reviewed and verified vendor completeness and compliance to rectify billing disputes and fraud cases.
Loan Processor
Educational Employees Credit Union
06.2021 - 06.2022
- Handled any conditions sent from underwriting departments.
- Reviewed financial statements and contacted institutions and customers to clarify details.
- Maintained long-term relationships with customers to provide best-in-class customer service.
- Provided quick turnaround times to maintain fast-past schedule.
- Prepared documents for underwriting by verifying client income, credit reports and other information.
- Set up and completed loan submission packages.
- Issues reports for old and new loans based on field inspections of loan sites.
- Collaborated with stakeholders to manage loan files and databases and prepare general correspondence.
- Reviewed loan files for completeness, identified missing documentation, and generated condition lists for applicants
- Developed and maintained relationships with customers and loan officers to establish smooth loan process
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
- Answered constant flow of customer calls with minimal wait times
- Answered customer telephone calls promptly to avoid on-hold wait times
- Met customer call guidelines for service levels, handle time and productivity
Material Handler
XPO Logistics
04.2017 - 04.2019
- Prevented load shifting or damage by using bracing and strapping techniques.
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
- Alternated goods in inventory by observing first-in/first-out approach to keep shelves organized and properly stocked.
- Checked packages and merchandise for damage and notified vendors.
- Labeled and accurately moved customer orders to meet shipment timetables and minimize errors.
- Simplified shipping and receiving processes, which boosted productivity numbers.
- Operated RF scanners to track merchandise and verify contents of containers.
- Wrapped pallets in shrink wrap prior to loading.
- Updated daily logs with regular shift activities and incident details.
- Kept all documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
- Completed daily cycle counts and quarterly inventories and resolved variances to maintain data accuracy.
- Identified inadequate materials and faulty equipment and brought to supervisors' attention.
- Managed product staging to efficiently transfer items between receiving, storage and shipping locations.
Education
Emergency Medical Technician
Fresno City College
Fresno, CA04.2015
High School Diploma -
JE Young
Fresno Ca 06.2010
Skills
- Shipping and Receiving
- Operations support
- Classroom management
- Student advocacy
- Special education
- Microsoft Office
- Computer skills
- Verbal and written communication
- Spanish translation
- Bilingual Spanish
Flexible and Adaptable
Calm Under Pressure
Payment Processing
Fraud prevention
Transaction Processing
Debt management
Rewards Program Management
Fee waiver negotiation
Credit card knowledge
Customer Service
Certification
Emergency medical technician
Timeline
Water and Fuel Technician
Air National Guard
03.2024 - Current
Card Services Representative
Educational Employees Credit Union
08.2023 - Current
Loan Processor
Educational Employees Credit Union
06.2021 - 06.2022
Material Handler
XPO Logistics
04.2017 - 04.2019
Emergency Medical Technician
Fresno City College
High School Diploma -
JE Young
Emergency medical technician
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