Gabriel Moreno
Rowlett,TX
Summary
Customer service professional with strong multitasking and time management skills, dedicated to delivering positive and memorable experiences for every client. Proven ability to thrive in team environments and contribute to continuous improvement initiatives.
Overview
1
1
Certification
3
3
years of professional experience
Work History
Call Taker
Acadian Ambulance
Dallas, TX
11.2025 - Current
- Answered emergency calls and gathered critical information from callers.
- Provided instructions and reassurance to callers, facilitating effective emergency resolutions.
- Coordinated with dispatch to relay urgent updates swiftly.
- Utilized communication systems to monitor call status and progress updates.
- Documented incidents meticulously, ensuring compliance with established protocols.
- Maintained current knowledge of company products, services, policies, and procedures.
- Developed customer relationships through effective communication techniques.
- Developed customer relationships through effective communication
EMT/X-Ray Technician
SMS Ambulance Services
Dallas, Texas
01.2024 - 11.2025
Education
High School Diploma -
Garland High School
Garland, TX05-2000
Some College (No Degree) - Emergency Medicine
Eastfield College
Mesquite, TXSkills
- Emergency response
- Call documentation management
- Incident reporting
- Emergency crisis management
- Communication systems
- Data management
- Customer service
- Caller engagement
- Effective time management
- Problem solving
- Adaptability
- Team collaboration
- Teamwork
- Stress management
- Stress tolerance
- Information gathering
Certification
- Texas State Emergency Medical Technician - Basic
- Texas Emerency Medical Dispatcher
- OSHA 30
Accomplishments
- Lone Star Ambulance Employee of the Year 2012
- Acadian Ambulance Regional EMT of the Year 2017
Affiliations
- Assistant Scoutmaster for Troop 1020 Rowlett, Texas
Timeline
Call Taker
Acadian Ambulance
11.2025 - Current
EMT/X-Ray Technician
SMS Ambulance Services
01.2024 - 11.2025
High School Diploma -
Garland High School
Some College (No Degree) - Emergency Medicine
Eastfield College