Gabriel Neal

○ Manage branch banking operations while serving as a lender focused on consumer and commercial lending opportunities.

○ Originate approximately 3–5 loans per month, including home construction, TRID home-permanent financing, commercial vehicle, CD-secured/unsecured, and other consumer lending products.

○ Manage a lending portfolio of approximately $3 million, maintaining strong client relationships and identifying opportunities to expand banking relationships.

○ Maintain high standards of compliance, risk management, documentation, and operational controls.

○ Achieved a perfect score on the branch's most recent annual audit with zero findings, demonstrating strong operational discipline and attention to regulatory requirements.

○ Directed daily branch operations while overseeing customer service, sales, lending, compliance, and business development activities.

○ Led and coached a branch team of up to 7 employees, establishing performance expectations and supporting professional development.

○ Developed client relationships and generated consumer and commercial lending opportunities through proactive business development.

○ Enhanced customer retention by identifying financial needs and recommending tailored banking and lending solutions.

○ Maintained strong operational controls and compliance standards while delivering a high-quality customer experience.

• Developed and implemented strategies to enhance customer service and satisfaction levels.
• Trained and mentored staff to improve performance and foster professional development.
• Analyzed branch performance metrics to identify areas for operational improvement.
• Led daily branch operations, ensuring compliance with banking regulations and company policies.