Gabriel Noriega
Santa Rosa,CA
Summary
Energetic, hard working, and loyal employee looking for a position that I can use my varied skills to support the company and give great service to customers.
Overview
23
23
years of professional experience
Work History
Service Writer
Four Star Truck Repair
12.2022 - 09.2024
- Increased repeat business with exceptional customer service skills and follow-up calls to ensure satisfaction.
- Reduced wait times for customers by effectively managing appointment schedules and coordinating with technicians.
- Contributed to team goals by upselling additional services based on customer needs, generating increased revenue.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Investigated and resolved customer inquiries and complaints quickly.
- Delivered prompt service to prioritize customer needs.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Promptly responded to inquiries and requests from prospective customers.
- Addressed customer concerns promptly and professionally, fostering trust and loyalty among clientele.
- Ensured accurate documentation of completed repairs, aiding in the maintenance of detailed records for future reference.
- Consulted with customers to assess service requirements and produce accurate orders.
- Established a welcoming and professional environment in the service area, creating positive first impressions for customers upon arrival.
- Logged work orders and change orders into Mitchell database to track job status.
Maintenance Crew Member
Four Star Truck Repair
11.2004 - 12.2022
- Followed routine maintenance checklist.
- Followed safety precautions to avoid personal injury and provide safe work environment.
- Enhanced safety in the workplace by addressing potential hazards and maintaining a clean work environment.
- Cleaned and lubricated parts to keep equipment operating at peak performance.
- Followed work orders and specifications for machine and equipment replacement, repair, or maintenance.
- Followed instructions from supervisor regarding daily job tasks and duties.
- Safely and effectively handled wide range of cleaning products and solutions.
- Positively engaged with customers and maintained professional appearance as company representative.
- Conducted regular inspections of equipment to promptly identify issues that could cause machinery malfunctions.
- Repaired and replaced pumps, valves and motors.
- Completed preventive maintenance on machines to enhance production and maintain quality.
- Loaded, unloaded, and moved material to and from storage and production areas.
Lumberjack
Steve And Franks Tree Service
05.2001 - 09.2004
- Efficiently cleared debris from logging sites, contributing to a clean and organized work area for all crew members.
- Developed strong teamwork skills by effectively communicating with colleagues in coordinating complex logging operations.
- Demonstrated strong physical stamina by performing strenuous tasks such as lifting heavy logs or climbing tall trees safely throughout the day.
- Operated heavy machinery such as skidders and forwarders with precision, maximizing the transport of logs from forest to mill.
- Improved timber cutting efficiency by implementing safer and more effective felling techniques.
- Implemented best practices for chainsaw maintenance, prolonging tool life and preventing unexpected malfunctions during operation.
- Maintained equipment in top condition through regular inspections, cleaning, and repairs, minimizing downtime due to breakdowns.
- Performed under challenging weather conditions while maintaining high-quality work standards and adhering to safety protocols.
Education
High School Diploma -
West Covina High School
West Covina, CA06.1991
Skills
- Order preparation
- Customer service
- Communicating with clients
- Work order processing
- Technician tracking
- Computer skills
- Professional telephone demeanor
- Teamwork
- Reliability
- Sales transactions
Timeline
Service Writer
Four Star Truck Repair
12.2022 - 09.2024
Maintenance Crew Member
Four Star Truck Repair
11.2004 - 12.2022
Lumberjack
Steve And Franks Tree Service
05.2001 - 09.2004
High School Diploma -
West Covina High School
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