Summary
Overview
Work History
Education
Skills
Timeline
Generic

Gabriel Owens

Houston,TX

Summary

Driven Help Desk Technician with proven expertise in user access support and a knack for exceptional user training, honed at Triple S Steel. Adept at swiftly resolving technical issues, enhancing system administration processes, and leading high-volume ticket management. Showcased leadership and organizational skills as a US Marine, underlining a commitment to teamwork and operational excellence.

Overview

4
4
years of professional experience

Work History

Help Desk Technician

Triple S Steel
09.2023 - Current
  • Provided Tier 1-2 IT support to non-technical internal users through desk side support services.
  • Configured hardware, devices, and software to set up work stations for employees.
  • Installed, modified, and repaired software and hardware to resolve technical issues, including printers.
  • Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
  • 1 years experience with AD, user creation, management, and access.
  • 1 year of experience with Print Management, added ports, and installed printers on a variety of print servers.
  • 1 experience with 365 admin. (Distribution lists, Creation of user mailboxes and alias's, licensing)
  • 1 year with Citrix management. (Creation of applications, diagnosing registration issues, access, sessions, profiles)
  • Documented support interactions for future reference.
  • 1 year of Mitel Director experience (Hunt groups, user creations)
  • Offered assistance in implementing and developing training programs. (Taught basic computer skills course)
  • Used ticketing systems to manage and process support actions and requests.
  • 1 Year experience of high volume calls and tickets. (Averaging 400-650 a month)
  • 1 Year Airwatch/ABM experience.
  • 1 Year MFA (Microsoft Auth) experience.

Security Guard

GardaWorld Security
09.2022 - 09.2023
  • Responded quickly to emergency situations to assess and deflect issues.
  • Responded quickly to incidents and assessed active situations for security concerns.
  • Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
  • Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.

USMC

United States Marines Corps
06.2021 - 03.2022
  • Exercised leadership capabilities by successfully motivating and inspiring others.
  • Developed strong communication and organizational skills through working on group projects.
  • Paid attention to detail while completing assignments.
  • Skilled at working independently and collaboratively in a team environment.
  • Contract ended early due to R. Knee Injury

Education

High School Diploma -

Cy-Falls High School
Cypress, TX
06-2021

Skills

  • Ticket management
  • User access support
  • Network testing
  • System administration
  • User training
  • Hardware repair
  • Computer workstation setup
  • Help desk software

Timeline

Help Desk Technician

Triple S Steel
09.2023 - Current

Security Guard

GardaWorld Security
09.2022 - 09.2023

USMC

United States Marines Corps
06.2021 - 03.2022

High School Diploma -

Cy-Falls High School
Gabriel Owens