Gabriel Owens
Houston,TX
Summary
Driven Help Desk Technician with proven expertise in user access support and a knack for exceptional user training, honed at Triple S Steel. Adept at swiftly resolving technical issues, enhancing system administration processes, and leading high-volume ticket management. Showcased leadership and organizational skills as a US Marine, underlining a commitment to teamwork and operational excellence.
Overview
4
4
years of professional experience
Work History
Help Desk Technician
Triple S Steel
09.2023 - Current
- Provided Tier 1-2 IT support to non-technical internal users through desk side support services.
- Configured hardware, devices, and software to set up work stations for employees.
- Installed, modified, and repaired software and hardware to resolve technical issues, including printers.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- 1 years experience with AD, user creation, management, and access.
- 1 year of experience with Print Management, added ports, and installed printers on a variety of print servers.
- 1 experience with 365 admin. (Distribution lists, Creation of user mailboxes and alias's, licensing)
- 1 year with Citrix management. (Creation of applications, diagnosing registration issues, access, sessions, profiles)
- Documented support interactions for future reference.
- 1 year of Mitel Director experience (Hunt groups, user creations)
- Offered assistance in implementing and developing training programs. (Taught basic computer skills course)
- Used ticketing systems to manage and process support actions and requests.
- 1 Year experience of high volume calls and tickets. (Averaging 400-650 a month)
- 1 Year Airwatch/ABM experience.
- 1 Year MFA (Microsoft Auth) experience.
Security Guard
GardaWorld Security
09.2022 - 09.2023
- Responded quickly to emergency situations to assess and deflect issues.
- Responded quickly to incidents and assessed active situations for security concerns.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
USMC
United States Marines Corps
06.2021 - 03.2022
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Developed strong communication and organizational skills through working on group projects.
- Paid attention to detail while completing assignments.
- Skilled at working independently and collaboratively in a team environment.
- Contract ended early due to R. Knee Injury
Education
High School Diploma -
Cy-Falls High School
Cypress, TX06-2021
Skills
- Ticket management
- User access support
- Network testing
- System administration
- User training
- Hardware repair
- Computer workstation setup
- Help desk software
Timeline
Help Desk Technician
Triple S Steel
09.2023 - Current
Security Guard
GardaWorld Security
09.2022 - 09.2023
USMC
United States Marines Corps
06.2021 - 03.2022
High School Diploma -
Cy-Falls High School
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