Gabriel Pozo-Castro
Kissimmee,FL
Summary
A charismatic, enthusiastic, extremely perspicacious, and well disciplined bilingual Customer Service Specialist, seasoned for 7+years, who uses empathy and understanding to truly connect with patrons. With outstanding customer service prowess, uses best efforts at maintaining customer satisfaction while problem solving and keeping the highest standards of professionalism. Great at working in both individual and group settings, being often heralded as a true team player. Self motivated and loves working on hard to reach goals never giving up in the face of a tall task. Specializes in sales, and most kinds of computer software, as well as written, and verbal communication.
Overview
10
10
years of professional experience
Work History
Rideshare Driver
Lyft Driver Service
10.2023 - Current
- Drive Guests to desired destination in a safe manner while obeying all traffic rules and regulations
- Stimulate guests with interesting conversations while offering suggestions to enhance their experience while visiting the state.
Foreign Exchange Market Analyst/ Investor
Top Forex Targets
01.2019 - 07.2023
- Analyzed weekly chart data while looking at market conditions via intraday charts for best investment opportunities
- Worked together with a group of traders in pursuit of reaching weekly, monthly and yearly targets
- Took Calculated risk based on chart data monetary policy, politics, and economic conditions.
Security Professional(Events/Airport/HBO)
Allied Universal Security Services
11.2017 - 07.2018
- Controlled traffic flow in and out of airport terminals
- Provided information to supervisors, co-workers via phone, in written form, email, or in person
- Operated Security reception helpdesk and Wrote daily activity and incident reports
- Provided ultimate experience of comfort to company's guests and tenants while enforcing safety regulations, preventing overcrowding, and stopping unauthorized persons from entering elevator
- Operated within console operation call center receiving inbound security clearance requests from statewide offices and making outbound calls for maintaining statewide safety and integrity of security operations
- Followed Special event protocols.
AMC Film Crew
AMC Theatres
11.2013 - 07.2016
- Maintained great customer interactions even when de-escalation was necessary while marketing memberships to customers to make sales as well as leading teams in sales competitions
- Upkept any area tasked in while giving any necessary information to customers (via email, phone, and in person) as well as maintaining theater safe and secure
- Kept records and logs for ticketing at each designated station and giving reports to management
- Took account and responsibility for checking stocking and restocking inventory.
Education
No Degree - Computer Science And Programming
Borough of Manhattan Community College of The City University of New York
New York, NY07.2027
Skills
- Ability to read, write, and convey ideas in English and Spanish
- Communication and interpersonal skills
- Excellent in Math and well versed in nearly all internet communications software
- Outstanding at marketing, selling ideas, and adept at the art of persuasion
- Working Together with team to reach collaborative goals
- Constantly adapting to new information and systems
- Calm and professional under pressure
- Self Starter
Education And Skills
- Borough of Manhattan Community College Computer Science Major, New York, 2023
- 8 and 16 hour security certifications, New York, 2017
- Top Forex Targets and Get me Trading comprehensive course, New York, 2020
Timeline
Rideshare Driver
Lyft Driver Service
10.2023 - Current
Foreign Exchange Market Analyst/ Investor
Top Forex Targets
01.2019 - 07.2023
Security Professional(Events/Airport/HBO)
Allied Universal Security Services
11.2017 - 07.2018
AMC Film Crew
AMC Theatres
11.2013 - 07.2016
No Degree - Computer Science And Programming
Borough of Manhattan Community College of The City University of New York
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