Frances Estrada

• Achieved consistently high customer scores due to exceptional service.
• Notified customers of delays, decreasing calls to support.
• Cleaned vehicle regularly to maintain professional appearance.
• Used advanced driving techniques to better improve time management and safety.
• Improved overall safety performance by taking data-driven approach to issue identification and root cause analysis.

• Increased office organization by developing filing system and customer database protocols.
• Kept office records organized and supplies well-stocked for optimal team performance.
• Check in customer with correct social worker and provide the correct paperwork.
• Take the initial paperwork date entry information for the following visiting.

Process international orders, inbound and outbound calls thru warehouse clients, walk in orders, communicate with warehouse management on logistics worked closely with Amazon orders

usage weekly,date entry with orders.

Consistently received positive feedback from guests Handled guest complaints & return, maintaining a positive attitude