Gabriel Pulido
Houston,TX
Summary
Results-driven Store Manager with a strong focus on customer service and team leadership. Proven track record in inventory management and enhancing customer satisfaction. Retail management professional prepared to drive store performance and enhance customer experiences. Expertise in operational efficiencies and staff development. Known for fostering collaborative team environments and adapting to dynamic retail challenges. Proficient in sales strategies and inventory control.
Overview
12
12
years of professional experience
Work History
Store Manager
Shoe Palace
Friendswood, TX
07.2021 - Current
- Led daily operations to ensure exceptional customer service and store presentation.
- Trained and mentored staff to enhance team performance and productivity.
- Implemented inventory management strategies to optimize stock levels and reduce shrinkage.
- Developed promotional displays that increased foot traffic and improved sales performance.
- Collaborated with corporate teams on marketing initiatives, aligning local campaigns with brand standards.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Analyzed sales data to identify trends, informing strategic decisions for product offerings.
- Fostered a positive work environment through effective communication and conflict resolution.
- Streamlined scheduling processes, improving labor efficiency while maintaining service quality.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
Store Manager
Shoe Palace
Humble, TX
05.2021 - 07.2021
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Led daily operations to ensure exceptional customer service and store presentation.
- Trained and mentored staff to enhance team performance and productivity.
Store Manager
Shoe Palace
Sugar Land, TX
05.2020 - 05.2021
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
Assistant Store Manager
Shoe Palace
Humble, TX
02.2019 - 05.2020
- Led daily operations, ensuring team adherence to company policies and procedures.
- Developed and implemented training programs for new staff, enhancing onboarding experience.
- Coordinated inventory management processes, reducing stock discrepancies through accurate tracking.
- Analyzed sales data to identify trends, informing strategic decisions for product placement.
Assistant Store Manager
Shoe Palace
Spring, TX
07.2018 - 02.2019
- Oversaw visual merchandising standards, maintaining brand consistency across store displays.
- Fostered a customer-centric environment by addressing concerns and resolving conflicts effectively.
- Collaborated with upper management to execute promotional initiatives, driving increased foot traffic.
- Mentored team members in performance improvement techniques, enhancing overall store productivity.
- Led daily operations, ensuring team adherence to company policies and procedures.
- Developed and implemented training programs for new staff, enhancing onboarding experience.
Assistant Store Manager
Shoe Palace
Katy, TX
09.2017 - 07.2018
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
Assistant Manager
Shoe Palace
Houston, TX
12.2016 - 09.2017
- Led team in achieving sales targets through effective staff training and customer engagement strategies.
- Developed and implemented inventory management processes to enhance stock accuracy and minimize shrinkage.
- Collaborated with marketing to execute promotional campaigns, driving foot traffic and increasing brand visibility.
- Oversaw daily operations, ensuring compliance with company policies and delivering exceptional customer service experiences.
Sales Lead
Shoe Palace
Houston, TX
02.2016 - 12.2016
- Led sales initiatives to increase revenue and enhance customer engagement.
- Implemented inventory management strategies to optimize stock levels and minimize losses.
- Analyzed market trends to inform pricing strategies and promotional campaigns.
- Developed strong relationships with customers, improving loyalty and repeat business.
- Collaborated with management to set sales targets and performance metrics for the team.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Up-sold and cross-sold products effectively, driving sales and increasing revenue.
Stock Lead
Shoe Palace
Houston, TX
08.2015 - 02.2016
- Oversaw inventory management processes to ensure optimal stock levels and accuracy.
- Trained and mentored team members on best practices for stock handling and organization.
- Implemented efficient restocking procedures to enhance product accessibility for customers.
- Collaborated with management to develop strategies for improving operational efficiency within the department.
- Conducted regular audits of stockroom organization, enhancing overall workplace safety and efficiency.
- Assisted in loss prevention efforts by monitoring inventory levels, identifying potential risks, and reporting suspicious activities to management.
- Identified opportunities for process improvement within the stockroom operations to enhance efficiency and productivity.
Inside Sales Representative
CPSI
Stafford, TX
01.2014 - 05.2015
- Cultivated client relationships through effective communication and needs assessment.
- Managed sales pipeline using CRM tools to track leads and opportunities.
- Collaborated with cross-functional teams to align product offerings with customer demands.
- Delivered product presentations that showcased features and benefits to potential clients.
- Answered customers' questions regarding products, prices, and availability.
- Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
- Managed friendly and professional customer interactions.
Education
High School Diploma -
E.L Furr High School
Houston, TXSkills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Store operations
- Training and mentoring
- Friendly and positive
- Outstanding communication skills
- Inventory management
- Cash management
- Store merchandising
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 20 staff members.
- Collaborated with Auditors to complete audits, more than 50 audits completed.
- Took part in opening various stores in Texas.
- Traveled to other districts to help with staffing issues ex: Kansas, Missouri, Dallas, San Antonio, Austin/Round Rock, Lubbock, San Francisco, Vegas, Port Arthur/Beaumont, Corpus Christi, Tyler, Nacogdoches.
- Known for having extremely organized stockroom.
- Rookie year of management, able to take the store from 1.1 mil to 1.9 mil. (800k gain)
- Current store being manager went from 4.8mil to 5.6 mil at its peak. (800k Gain)
- Trained 8 store managers when merger with new company happened.
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Store Manager
Shoe Palace
07.2021 - Current
Store Manager
Shoe Palace
05.2021 - 07.2021
Store Manager
Shoe Palace
05.2020 - 05.2021
Assistant Store Manager
Shoe Palace
02.2019 - 05.2020
Assistant Store Manager
Shoe Palace
07.2018 - 02.2019
Assistant Store Manager
Shoe Palace
09.2017 - 07.2018
Assistant Manager
Shoe Palace
12.2016 - 09.2017
Sales Lead
Shoe Palace
02.2016 - 12.2016
Stock Lead
Shoe Palace
08.2015 - 02.2016
Inside Sales Representative
CPSI
01.2014 - 05.2015
High School Diploma -
E.L Furr High School