Gabriel Rivas Diaz
Los Angeles,CA
Summary
Dynamic and results-driven professional with a strong track record in team leadership and exceptional customer service. Adept at training and mentoring, with a proven ability to apply critical thinking and adaptability to drive operational efficiency. Proficient in cybersecurity fundamentals, ensuring compliance with quality standards, while cultivating a collaborative and high-performing team environment.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Barista Trainer
StarBucks
Boyle Heights, USA
01.2023 - Current
- Processed coffee, food, and beverage orders to elevate customer experience.
- Maintained cleanliness and professionalism in dining area to uphold guest satisfaction.
- Delivered exceptional customer service while ensuring prompt food and beverage delivery.
- Restocked bar line and washed dishes to support efficient service operations.
- Trained new baristas on coffee preparation techniques and customer service protocols.
- Monitored team performance to ensure compliance with Starbucks quality standards.
Operations Aide
Kipp Academy of Innovation
East Los Angeles, USA
09.2021 - 06.2022
- Ensure that the school nutrition programs at KIPP SoCal run smoothly and safely.
- Set up arrival/dismissal.
- Set up breakfast and/or lunch area daily, including distributing meals to students (no cooking or food preparation required) and following all required procedures.
- Set up and take down play equipment and materials.
- Provide opportunities for students to play organized games during recess.
- Support and supervise students to resolve conflicts independently.
- Supervise students as they eat and play.
- Communicate with teachers and staff regarding students' behavior.
Team Member
Taco Bell
Monterey Park, USA
09.2019 - 02.2021
- Delivered exceptional customer service in fast-paced, high-volume environments.
- Mastered POS system for efficient order processing.
- Executed currency and credit transactions swiftly and accurately.
- Resolved complaints with professionalism, ensuring customer satisfaction.
- Facilitated clear, positive communication with coworkers and management.
- Operated kitchen equipment efficiently during peak periods.
Child Ministry Assistant
Hope Community Church
01.2011 - 12.2019
- Children's Ministry, coordinate children's activities.
- Lead children into biblical crafts.
- Mentored children, offered support and encouraged self esteem.
Education
High School Diploma -
James A. Garfield High School
East Los Angeles06.2019
Skills
- Multi-tasking expertise
- Team leadership
- Critical thinking
- Adaptability
- Typing proficiency (50 wpm)
- Computer literacy (Word, Excel, PowerPoint)
- Instructional skills
- Cybersecurity knowledge
- Information security
- Cybersecurity fundamentals
- Security auditing
- NIST cybersecurity framework
- NIST risk management framework
Certification
- Hollenback Community Police Academy, 10/01/25
- Foundation in Cybersecurity, 12/01/23
- First Aid/AED/CPR Certified, 04/01/23
- Connect and Protect: Networks and Network Security, 01/01/24
- Play it Safe: Manage Security Risk, 12/01/23
Timeline
Barista Trainer
StarBucks
01.2023 - Current
Operations Aide
Kipp Academy of Innovation
09.2021 - 06.2022
Team Member
Taco Bell
09.2019 - 02.2021
Child Ministry Assistant
Hope Community Church
01.2011 - 12.2019
High School Diploma -
James A. Garfield High School