Susan Carlin
Vicco,KY
Summary
Accomplished Barista Trainer at Food City Starbucks, adept in staff coaching and customer service excellence, significantly enhanced team skills and café reputation. Leveraged leadership and latte art mastery to foster an engaging, efficient environment. Proven track record in relationship building and health codes compliance, ensuring both customer satisfaction and safety.
Overview
4
4
years of professional experience
Work History
Barista Trainer
Food City Starbucks
Hazard, KY
08.2021 - 03.2023
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Provided ongoing feedback to trainees on their progress, offering constructive criticism when necessary while celebrating achievements regularly.
- Improved barista skills through one-on-one training sessions and practical demonstrations.
- Taught proper procedures and strategies for success to new employees.
- Handled cash and processed payments accurately to avoid errors.
- Boosted company reputation by maintaining a clean, efficient, and inviting café environment.
- Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
- Repaired minor issues and maintained espresso equipment and coffee machines for smooth functioning.
Sales Associate/ Floor Design
Bath & Body Works
Schererville, IN
11.2018 - 04.2020
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
- Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
Education
Associate Degree - Human Health
Rasmussen College
Mokena, IL05.2020
Certificate - Pharmacy Technician
Rasmussen College
Mokena, IL12.2019
Associate Degree In Science -
South Suburban College of Cook County
South Holland, IL06.2004
Skills
- Leadership experience
- Health and safety compliance
- Cleanliness
- Staff Coaching
- Latte art mastery
- Staff Scheduling
- Complaint Handling
- Health codes compliance
- Training Materials
- Team Player
- Friendly and outgoing
- Active listener
- Adaptive and creative
- Team Leadership
- Exceptional customer service
- Opening and closing duties
- Hospitality service expertise
- Attention to Detail
- Clear Communication
- Relationship Building
- Coaching and Development
- Time Management
- Teamwork and Collaboration
- Multi-tasking strength
- Excellent people skills
- Goal-Oriented
- Problem-solving skills
- Customer Service
Timeline
Barista Trainer
Food City Starbucks
08.2021 - 03.2023
Sales Associate/ Floor Design
Bath & Body Works
11.2018 - 04.2020
Associate Degree - Human Health
Rasmussen College
Certificate - Pharmacy Technician
Rasmussen College
Associate Degree In Science -
South Suburban College of Cook County