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Alec Karlsson
Kalama,WA
Life really is a mysterious thing. Each and every life spins it's own, totally separate tale, yet they become intricately entwined in each other. And no one knows how they will end up.
Decim, Death Parade
Summary
I have 4 years of experience at Starbucks as a Barista Trainer, but I want to expand my knowledge on coffee and continue to master the craft. I love learning about new things and pick up skills quickly. Customer's experiences are very important to me so I handle interactions with care and try to make people leave feeling better than when they came in. My main goal is to create an environment where customers and colleagues know that they are welcome and everyone feels comfortable to be themselves without judgment, and that is a goal I know that I can accomplish here.
Overview
5
5
years of professional experience
4
4
Years of coffee experience
Work History
Barista Trainer
Starbucks
11.2021 - Current
- Train fellow baristas on preparing high quality drinks, how to navigate and use the POS, clean effectively while keeping everything food safe, and I help new baristas come out of their shell to make sure they are comfortable and every customer has a positive interaction.
- Create real relationships with customers by being genuinely interested in their lives and remembering small details.
- Developed the ability to thrive in high stress situations.
- Effectively deescalate challenging customer interactions by staying calm, identifying the issue, and either solve the problem or make the situation right while making sure all baristas are comfortable.
- Accurately handle transactions with speed, handling cash, cards, and electronic payment methods.
- Give excellent customer service by welcoming guests, recognizing if a customer looks confused or uneasy, answering any questions without judgment, and helping them explore the menu.
- I enjoy learning about the origins, type of roast and flavor profiles of each coffee, and I can explain to customers who are interested.
Temporary Ancillary Team Member
Live Nation
06.2025 - 10.2025
- Provided customer support by efficiently answering and resolving issues and any grievances within my power.
- Kept professional and compassionate to ensure a positive and memorable customer experience.
- Worked with colleagues to provide fast and efficient service to minimize wait times and reduce lines.
Youth Cheer Coach
Pacific Elite Cheer and Dance
05.2018 - 11.2019
- Helped athletes navigate mental blocks to achieve their goals.
- Coordinated and led practices to help enhance skills and promote team bonding.
- Analyzed and delivered feedback to help young cheerleaders develop their skills while not discouraging them.
- Provided an environment where everyone understood failing is part of learning and to keep trying.
- Helped foster lasting relationships between teammates to strengthen team morale.
Education
High School Diploma -
06-2022
Skills
- Customer Relationship Building
- Milk Steaming
- Barista Experience
- Communication Skills
- Time Management
- Training & Development
- Leadership Experience
- Health and Safety Compliance
- Cleanliness Standards
- Coffee Expertise
- Barista Mentoring and Training
- Cash Handling and POS Experience
Certification
- Food Handler Certification
- Driver's License - July 2019 to Present
Timeline
Temporary Ancillary Team Member - Live Nation
06.2025 - 10.2025
Barista Trainer - Starbucks
11.2021 - Current
Youth Cheer Coach - Pacific Elite Cheer and Dance
05.2018 - 11.2019
Heights Campus - High School Diploma,
Partner of the Quarter, 3rd Quarter - 2022
My store voted me Partner of the Quarter based on my growth as a barista, customer service skills and expertise of the menu.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Interests
Attending concerts
Analyzing characters in media
Trying new restaurants and cafes
Animating
Gaming