Gabriel Rojas
Dana Point,CA
Summary
Experienced duty manager proficient in solving diverse issues. Proficient in business needs and focused on improving customer relations, team productivity and service quality. Demonstrated track record of success.
Overview
23
23
years of professional experience
Work History
Manager on Duty
The coffee Importers
Dana Point, CA
10.2001 - Current
- Monitored staff performance and provided feedback to ensure quality customer service.
- Assigned tasks to employees and monitored progress of projects.
- Ensured compliance with safety regulations, company policies, and procedures.
- Created schedules for staff members according to business needs.
- Reviewed daily sales reports to identify areas of improvement.
- Developed and maintained a safe working environment, adhering to all safety protocols and regulations.
- Inspected coffee brewing equipment to ensure proper functioning.
- Supervised and trained new baristas on all aspects of the job, including beverage preparation techniques, customer service protocols, cash handling procedures, and safety regulations.
- Ordered products from suppliers when inventory was low or out of stock.
- Operated cash register to process customer orders accurately and efficiently.
Beach Harbor Pizza
Chef and Shift lead
Dana Point
12.2017 - 10.2024
- Directed and coordinated activities of personnel, including scheduling and assigning work, evaluating performance, training, disciplining, and resolving grievances.
- Prepared dough and sauce for pizzas according to recipes.
- Cleaned and sanitized kitchen surfaces and equipment.
- Assisted in loading and unloading food items from delivery trucks.
- Maintained inventory of ingredients such as cheese, vegetables, meats and spices.
- Assisted other cooks in preparing salads, sandwiches, desserts and appetizers.
- Trained new chefs on proper cooking techniques and menu items.
- Monitored customer feedback to identify areas of improvement in services or products offered by the company.
- Consulted with customers regarding needs and addressed concerns.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Exceeded established service goals while leveraging customer service, sales and employee management best practices.
- Scanned kitchen and service areas for items that needed to be cleaned or replenished and directed staff to complete tasks.
- Performed frequent checks to maintain consistently high quality of food preparation and service.
Education
Associate of Science - Sales, Merchandising, And Marketing
Saddleback College
Mission Viejo, CA05-2026
Skills
- Bilingual in English and Spanish
- Effective verbal communication with costumers and staff
- Conflict resolution
- Team leadership
- Microsoft office and outlook
- Personnel training and development
Timeline
Beach Harbor Pizza
Chef and Shift lead
12.2017 - 10.2024
Manager on Duty
The coffee Importers
10.2001 - Current
Associate of Science - Sales, Merchandising, And Marketing
Saddleback College