Joanna Garcia
Houston,TX
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
6
6
years of professional experience
Work History
Manager on Duty
PLS Financial Services
08.2023 - Current
- Optimized cash flow management, leading to improved liquidity for the organization.
- Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Increased sales revenue by identifying growth opportunities and implementing effective marketing strategies.
- Ensured compliance with company policies, industry regulations, and safety standards by conducting regular audits and providing necessary training to employees.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
cashier
McDonald's
04.2022 - 12.2022
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Stocked, tagged and displayed merchandise as required.
cashier
Subway
05.2018 - 12.2020
- 7 months of management
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Built relationships with customers to encourage repeat business.
- Stocked, tagged and displayed merchandise as required.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
Education
business management and communication skills
Stephen F Austin High Scool
1700 Dumble Street06.2018
Skills
- Bilingual English and Spanish
- Customer service
- Data analysis
- Excellent professional communication skills
- Organization skills
- Excellent multitasker
- Time management
- Sales and Marketing
- Staff Training and Development
- Teamwork and Collaboration
References
- Valentine Cardona, 3463025780
- Jesus Flores, 2815064869
- Amira Pride, 8329605797
Activities
- Student assistant in school office: organize files and print paperwork
- Duties of childcare: to infants / toddlers provide meals, facilitate activities, change diapers, baths and naps etc
Timeline
Manager on Duty
PLS Financial Services
08.2023 - Current
cashier
McDonald's
04.2022 - 12.2022
cashier
Subway
05.2018 - 12.2020
business management and communication skills
Stephen F Austin High Scool