Gabriel Romero
Louisville,KY
Summary
Dynamic Front of House Employee at Martin's Bar-B-Que Joint, skilled in employee training and customer service excellence. The best hire they had ever made, according to the managers. Successfully resolved customer complaints, enhancing satisfaction and loyalty. Proficient in inventory management and cash handling, ensuring smooth operations. Bilingual in Spanish and English, fostering effective communication in a diverse environment.
Overview
1
1
year of professional experience
Work History
Front of House Employee
Martin's Bar-B-Que Joint
Louisville, KY
06.2024 - Current
- Ensured food quality met standards prior to customer service delivery.
- Trained new front-of-house employees on operational procedures and policies.
- Resolved customer complaints with professionalism and courtesy.
- Executed opening and closing duties, including cash handling and supply organization.
- Communicated orders to kitchen staff accurately and promptly.
- Provided friendly customer service through warm greetings.
- Processed payments efficiently using cash registers and POS systems.
- Monitored inventory levels of essential supplies, placing orders as needed.
Education
High School Diploma -
Ballard High School
6000 Brownsboro Rd, Louisville, KY 4022205-2025
Skills
- Employee training
- Team collaboration and effective communication
- Time management and work ethic
- Customer service
- Inventory management
- Punctuality and reliability
- Multitasking and organization
- Ambiance maintenance
- Spanish and English fluency
- Task prioritization
- Cleaning services and supply restocking
- Health and safety compliance
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
French
Elementary
Timeline
Front of House Employee
Martin's Bar-B-Que Joint
06.2024 - Current
High School Diploma -
Ballard High School
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