Briana Maisonet
Baldwin
Summary
Reliable Front of House Employee with demonstrated experience in hospitality and service industry. Strengths include exceptional customer service, effective communication skills, and ability to handle high-pressure situations with grace. Contributed significantly to overall guest satisfaction and positive dining experiences in previous roles.
Overview
2
2
years of professional experience
2026
2026
years of post-secondary education
Work History
Front of House Employee
Outback Steakhouse
Westbury
09.2024 - Current
- Greeted guests warmly and provided menus promptly at the entrance.
- Managed reservation system and confirmed bookings efficiently.
- Assisted in seating arrangements to optimize guest flow and comfort.
- Answered phone inquiries regarding menu options and restaurant hours.
- Collaborated with kitchen staff to ensure timely food delivery to tables.
- Maintained cleanliness of front-of-house areas for a welcoming environment.
- Handled guest complaints with professionalism and courtesy to enhance experience.
- Trained new employees on customer service standards and procedures effectively.
- Greeted customers and provided friendly customer service.
- Processed payments using cash registers or POS systems accurately and efficiently.
- Maintained cleanliness of dining area by clearing tables and wiping down surfaces.
- Answered phone calls, took reservations, and answered inquiries.
- Explained menu items, took orders and delivered food courses according to instruction.
- Prepared drinks upon request according to recipes and standards set by management.
- Performed opening and closing duties such as counting money, organizing supplies.
- Managed large groups in a timely manner while ensuring satisfaction of all guests.
- Communicated orders to kitchen staff in an accurate and timely fashion.
- Assisted with training new front of house employees on procedures and policies.
- Organized menus and ensured they were properly stocked at each table.
- Enforced safety protocols within the restaurant environment at all times.
- Provided take-out services to customers who preferred to dine offsite.
- Cross-trained in other areas such as bussing tables or bartending if needed.
- Memorized menu and offered discerning recommendations, remained steps ahead of patrons' needs and desires and accurately gauged level of interest in conversation and small talk.
- Adhered to all health code regulations when handling food items or beverages.
Cashier
Swirl Bliss Frozen Yogurt
Baldwin
08.2023 - 09.2024
- Served customers quickly
- Handled cash and credit payments accurately
- Kept store clean and followed health regulations
- Restocked supplies and food
- Helped train new members
- Solved customer issues politely and efficiently
- Promoted special items to boost sales
Education
Baldwin High School
North Baldwin , NySkills
- Reservation management
- Menu memorization
- Cash handling
- Customer relationship management
- Employee training
- Sales promotion
- Team collaboration
- Effective communication
- Guest interaction
- Safety enforcement
- Strong work ethic
- Problem-solving
- Food allergy awareness
- Health and safety
- New staff training
- Team player attitude
- Professional appearance
- Seating arrangements
- Positive demeanor
- Multitasking and organization
Languages
English
Professional
Sign language
Professional
References
References available upon request.
Timeline
Front of House Employee
Outback Steakhouse
09.2024 - Current
Cashier
Swirl Bliss Frozen Yogurt
08.2023 - 09.2024
Baldwin High School