GABRIEL SAAH
Mandan
Summary
Analytical Operations Professional and Behavioral Science student with a proven record of maintaining 99.8% data accuracy in high-volume, service-driven environments. Skilled in conflict de-escalation, inventory control, and regulatory compliance. Combines structured workflow coordination with strong interpersonal communication to support operational efficiency and team performance.
Overview
4
4
years of professional experience
2022
2022
years of post-secondary education
Work History
Shift Supervisor
Grace Home Care
Bismarck
07.2023 - Current
- Oversaw daily shift operations and staff, ensuring 100% compliance with company performance expectations and safety practices.
- Assisted in the onboarding and training of new employees regarding safety procedures and operational standards.
- Managed complex employee schedules, assignments, and inventory control to ensure zero downtime in service.
- Addressed and resolved high-stress client concerns, utilizing de-escalation techniques to maintain a safe environment.
- Facilitated communication between caregivers, clients, and families for effective care coordination.
Senior Account Manager
Raptors Consultant Group
Raleigh
05.2022 - 07.2023
- Handled 90+ calls daily, maintaining a high level of focus and data accuracy in a fast-paced environment.
- Established relationships with key clients, while maintaining existing customer base.
- Achieved an 85% customer satisfaction rating (15% above company average).
- Efficiently resolved clients complaints and issues, enhancing retention and operational reputation.
- Developed sales plans, goals, strategies to achieve team goals and revenue objectives.
- Performed sales consultations and educated clients on products and services.
Inventory Control & Logistics Technician
Ups Supply Chains Solutions
Louisville
01.2022 - 05.2022
- Managed digital inventory records for 2,000+ unique SKUs, utilizing RF scanning technology to ensure 99.8% data accuracy within the Warehouse Management System (WMS).
- Orchestrated the precision labeling and categorization of 500+ daily outbound orders, reducing shipping discrepancies by 15% through rigorous attention to detail.
- Streamlined the inventory reconciliation process, cutting down daily audit times by 20% while maintaining 100% compliance with facility safety and organizational standards.
- Collaborated with cross-functional teams and external vendors to resolve stock discrepancies, utilizing professional communication and conflict-resolution skills to ensure seamless operations
- Operated forklifts and pallet jacks for efficient material handling and transportation.
- Managed shipping schedules and tracked shipments to enhance delivery efficiency.
Education
Associate of Arts - Forensic Psychology
Bismarck State College
Bismarck, ND 01.2026 - 03.2026
Legacy High School
Bismarck, NDAssociate of Arts - Behavioral Science & General Studies
Otero Junior College
La Junta, CO 08.2021 - 12.2021
Skills
- Strong Problem solving
- Strong Verbal and written communication
- Client/Vendor/Relations
- Inventory Report Generation
- Excellent people skills
- Data analysis
- Sales Leadership
- Client relationship management
- Attention to detail
- Safety awareness
- Inventory management
- Company procedure adherence
Timeline
Associate of Arts - Forensic Psychology
Bismarck State College
01.2026 - 03.2026
Shift Supervisor
Grace Home Care
07.2023 - Current
Senior Account Manager
Raptors Consultant Group
05.2022 - 07.2023
Inventory Control & Logistics Technician
Ups Supply Chains Solutions
01.2022 - 05.2022
Associate of Arts - Behavioral Science & General Studies
Otero Junior College
08.2021 - 12.2021
Legacy High School