Gabriel Salas
Lancaster,California
Summary
Hospitality professional with 2+ years of leadership experience in upscale casual dining environments. Skilled in guest relations, team leadership, staff training, conflict resolution, and high volume service operations. Recognized for strong work ethic, operational reliability, and the ability to lead teams while delivering exceptional dining experiences.
Overview
4
4
years of professional experience
Work History
Shift Lead/Restaurant Supervisor
Umiai Handroll and Sake Bar North Hollywood
North Hollywood, CA
06.2024 - Current
- Lead front of house operations during high volume lunch and dinner services, ensuring exceptional guest experiences and efficient restaurant performance.
- Supervise and support servers, hosts, and support staff while maintaining service standards, teamwork, and operational efficiency.
- Train and onboard new employees in guest service, POS systems, restaurant procedures, and hospitality standards.
- Resolve guest concerns and service recovery situations professionally, consistently maintaining customer satisfaction and brand reputation.
- Coordinate communication between kitchen and front of house teams to ensure accurate order execution, proper pacing, and smooth service flow.
- Manage opening and closing procedures, cash handling, shift reporting, inventory oversight, and daily operational responsibilities.
- Monitor labor and staffing needs, assist with scheduling adjustments, and maintain productivity during varying business volumes.
- Contribute to restaurant growth by building relationships with repeat guests, encouraging positive reviews, and fostering customer loyalty.
- Demonstrated leadership in a restaurant opened from inception, helping establish operational standards and team culture while maintaining a high level of accountability and professionalism.
Front of House Support
Din Tai Fung
Glendale, California
09.2023 - 01.2024
- Delivered exceptional guest service in a fast paced, high volume dining environment while maintaining Din Tai Fung’s renowned hospitality standards.
- Assisted guests with menu navigation, food recommendations, and dining inquiries to enhance the overall guest experience.
- Coordinated seating, table maintenance, and dining room organization to ensure efficient table turnover and seamless service flow.
- Supported servers and management by delivering beverages, clearing tables, resetting dining areas, and anticipating guest needs.
- Maintained cleanliness and presentation standards throughout the restaurant while ensuring all dining areas were guest ready.
- Collaborated closely with front of house and kitchen teams to provide timely service and uphold operational excellence.
- Developed strong communication, multitasking, and teamwork skills while serving hundreds of guests daily in a high volume restaurant setting.
- Consistently contributed to a positive dining experience by providing attentive, professional, and detail oriented service.
Mummy Lead Ride Operator
Universal Studios Hollywood
Studio City, California
05.2022 - 06.2023
- Led daily attraction operations while ensuring the safety, efficiency, and overall guest experience of thousands of visitors.
- Supervised ride teams and coordinated staff assignments to maintain operational excellence, safety compliance, and guest satisfaction.
- Trained, coached, and mentored new team members on safety procedures, company standards, and guest service expectations.
- Responded to guest concerns and resolved operational issues in a professional and timely manner while maintaining a positive guest experience.
- Conducted routine safety inspections, monitored ride systems, and collaborated with maintenance teams to ensure attraction readiness and compliance.
- Managed emergency situations and operational interruptions by following strict safety protocols and company procedures.
- Assisted with labor planning, scheduling, and daily staffing adjustments using Microsoft Excel, Outlook, and internal scheduling systems.
- Maintained high standards of professionalism, accountability, and teamwork in a fast paced, high volume entertainment environment.
- Recognized for strong leadership, guest relations, and the ability to uphold company standards while creating memorable guest experiences.
Education
High School Diploma -
San Fernando High School
01.2021
Skills
Skills
Guest Relations & Hospitality Fine Dining & Upscale Service Standards Team Leadership & Staff Development Conflict Resolution & Service Recovery Restaurant Operations & Shift Management Staff Training & Onboarding POS Systems Cash Handling & Closing Procedures High Volume Dining Operations Food & Beverage Knowledge Time Management & Multitasking Inventory & Labor Awareness
Timeline
Shift Lead/Restaurant Supervisor
Umiai Handroll and Sake Bar North Hollywood
06.2024 - Current
Front of House Support
Din Tai Fung
09.2023 - 01.2024
Mummy Lead Ride Operator
Universal Studios Hollywood
05.2022 - 06.2023
High School Diploma -
San Fernando High School