Dynamic employee with a proven track record in customer service, multitasking, and workflow optimization. Recognized for managing high-pressure situations and training team members to deliver exceptional guest experiences.
Overview
6
6
years of professional experience
Work History
Research Assistant
Appalachian State University
01.2026 - Current
Analyzed data using statistical software to identify trends and inform research findings.
Collaborated with faculty and students on project design and implementation strategies.
Developed training materials and workshops to enhance team knowledge and skills.
Host/Server
Craft Public House
Cary, NC
10.2023 - 08.2024
Greeted and welcomed guests, ensuring positive first impressions.
Managed reservations and seating arrangements using restaurant management software.
Assisted in training new hosts on customer service standards and operational procedures.
Coordinated with kitchen staff to relay special requests and dietary needs efficiently.
Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
Car Wash Attendant
Splash Car Wash & Express Lube
Raleigh, NC
03.2023 - 12.2023
Operated car wash machinery to ensure efficient vehicle cleaning processes.
Maintained cleanliness and organization of work areas to enhance safety and efficiency.
Assisted customers with service selection, providing information on available options.
Conducted quality checks on finished services to ensure customer satisfaction standards were met.
Landscaper
A1 Lawn Service
Raleigh, NC
05.2020 - 08.2023
Operated lawn care equipment, ensuring optimal performance and safety standards.
Executed landscape maintenance tasks, including mowing, trimming, and edging.
Assisted in the design and implementation of seasonal planting projects.
Monitored plant health and identified issues for timely intervention.
Designed and installed custom landscape features to meet clients'' aesthetic preferences and functional needs.
Optimized irrigation systems for water conservation efforts while maintaining healthy lawns and gardens.
Sales Associate
Harris Teeter Grocery
Holly Springs, NC
02.2020 - 05.2020
Assisted customers with product selection and inquiries to enhance shopping experience.
Processed transactions accurately using point-of-sale systems to ensure efficient checkout.
Maintained cleanliness and organization of sales floor to promote a welcoming environment.
Stocked shelves and arranged displays to optimize product visibility and accessibility.