Raul Zelaya
Pomona,United States
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
6
6
years of professional experience
Work History
Assistant Manager
Chuck E Cheese
Lakewood , CA
07.2023 - Current
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Conducted regular performance reviews for employees to identify areas of improvement.
- Ensured compliance with safety regulations and company policies.
- Managed customer service inquiries and complaints in a timely manner.
- Resolved conflicts between team members in an effective manner.
- Maintained up-to-date knowledge of company products and services.
- Collaborated with management on developing strategic plans for achieving business goals.
Paraeducator, Special Education
Pomona Unified School District
Pomona , FLCA
08.2021 - Current
- Maintained focused, inclusive and supportive learning environments.
- Handled clerical duties, managed classrooms and coordinated documents for teachers.
- Completed documentation on student behaviors, interventions and results.
- Promoted compliance with California IEP standards in both curriculum development and classroom operations.
- Monitored students' progress in skill areas such as language comprehension and social interactions, as well as personal behavioral development, and reported on findings to teachers and parents.
- Created and distributed instructional materials for group and one-on-one use.
- Prepared visual aids, equipment and classroom displays to foster learning.
- Liaised with team of professionals to implement comprehensive educational action plans for special needs and at-risk students.
- Kept over 100 students safe in classroom and outside environments.
- Used vast number of teaching strategies in coordination of lesson creation and planning to meet diverse group of students' specific needs.
- Worked cooperatively with special education teachers to modify curricula for special education students according to Individual Education Plans (IEPs).
- Applied positive reinforcement to redirect negative behaviors.
Avaition Security Manager
Amazon
Redlands, CA
03.2020 - 05.2023
- Trained and mentored new associates on responsible and customer-focused receiving, picking and packing functions and reported progress to supervisor.
- Kept assigned work areas clean and orderly to promote efficiency and mitigate risk of accidents.
- Coordinated with other associates on day-to-day work activities to drive productivity and achieve operational objectives.
- Adhered closely to safety procedures in daily operations and reported hazards or accidents to management.
- Performed inspections of shipment contents, verifying accuracy against invoices and manifests.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Delivered feedback using positive reinforcement techniques to encourage, motivate and build confidence in students.
- Organized and maintained environment conducive to productive learning experience for students.
- Upheld strong customer service standards while completing screenings.
- Completed routine and incident-related documentation.
Security Officer
Mariscos La Reina
Pomona , CA
09.2019 - 02.2021
- Guarded restricted areas to prevent unauthorized entry.
- Patrolled and secured industrial and commercial premises to prevent intrusion.
- Followed established security and safety procedures and posted orders to include enforcement of company rules, policies and regulations.
- Secured personnel and premises by inspecting buildings, patrolling property and monitoring surveillance cameras.
- Documented security-related situations and submitted in-depth reports to superiors.
- Enforced security regulations and escorted non-compliant individuals to private areas for processing.
- Responded to alarms and disturbances to maintain safety.
- Checked footage and live feeds from surveillance cameras for trespassers and criminal activity.
Loss Prevention Security Officer
The Basement
Pomona , CA
01.2019 - 02.2020
- Monitored and supervised customer's activities in store to detect signs of attempted theft.
- Responded calmly and promptly to emergency conditions, safety hazards and threats to life or property.
- Documented evidence of attempted theft and recovered merchandise for use in loss prevention report generation.
- Furnished insights and collaborated with leadership to develop loss prevention policies and initiatives.
- Calculated response to detected theft attempts on basis of age and behavior of suspected perpetrator, erring on side of caution to insulate company from liability.
- Initiated new training procedures for internal staff and clients, improving functionality and alleviating redundancy.
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
Education
Associate of Arts - Education
Chaffey College
Rancho Cucamonga, CA12.2023
Skills
- Social integration
- Reporting requirements
- Behavior modification
- Educational assistance
- Report writing
- Premises surveillance
- Conflict resolution
- Decision-making
- Team building
- Asset Protection
- Security Management
- Leadership
- Customer Service
- Physical Security
- Closed-Circuit Television (CCTV)
- Training
- Microsoft Office, Excel, PowerPoint
- Analytical Skills
- Communication
Timeline
Assistant Manager
Chuck E Cheese
07.2023 - Current
Paraeducator, Special Education
Pomona Unified School District
08.2021 - Current
Avaition Security Manager
Amazon
03.2020 - 05.2023
Security Officer
Mariscos La Reina
09.2019 - 02.2021
Loss Prevention Security Officer
The Basement
01.2019 - 02.2020
Associate of Arts - Education
Chaffey College